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About the role

Lux Bond & Green, a 128-year-old family-owned luxury jewelry & watch retailer, seeks two full-time Watchmakers to join their dedicated team in their West Hartford flagship store.

Responsibilities

• Diagnose, disassemble, clean, assemble, oil, and regulate complex mechanical timepieces.
• Conduct water resistance testing and positional timekeeping accuracy to meet brand standards.
• Fabricate or adjust micro-components, perform case and bracelet refinishing when necessary.
• Provide excellent customer experience and communicate accurate repair timelines.
• Maintain detailed service records and documentation.

Requirements

• Continuous mastery of technical expertise by actively participating in specialized brand training workshops.
• Attend and actively participate in scheduled Service Department meetings.
• Strong team player willing and capable of training and motivating others.
• Excellent verbal and written communication skills.
• Strong organizational, client service, and time management skills.
• Ability to multitask in a fast-paced environment.
• Deep understanding of and passion for luxury timepieces is preferred.
• Strong comprehension of precision tools and diagnostic equipment.
• Embrace and apply Lux Bond & Green’s core values of Customer Service, Teamwork, Respect, Integrity, and Accountability in every interaction with clients, co-workers, and vendors.

Physical Requirements

• Regular sitting, talking, hearing, and manual dexterity.
• Frequent standing, walking, and reaching.
• Sometimes climbing, balancing, stooping, kneeling, crouching, and lifting up to 10 lbs.

Job ID

Job ID: 85140216