Consumption Lead, Mulesoft

About the role

The Mulesoft Consumption Lead is responsible for driving adoption, growth, and success of MuleSoft within our largest GMV customers. This role focuses on setting strategic directions, implementing initial commerce use cases, and guiding customers to maximize platform value.

Responsibilities

• Set strategic direction and consumption growth for priority accounts
• Drive consumption growth through successful implementation of initial commerce use cases
• Understand customer's business and objectives by conducting research and preparing insightful questions
• Gain commitment and buy-in to drive customer decision making by achieving a shared vision and proactively considering value propositions
• Track and drive key consumption metrics including GMV, order volume, and platform utilization
• Create and execute account plans to achieve targeted consumption goals
• Guide customers' roadmap to maximize platform value
• Engage with internal business & technical stakeholders to accelerate and expand consumption and utilization of MuleSoft
• Develop data-driven expansion strategies based on consumption patterns
• Manage stakeholder relationships at all levels of the organization
• Lead cross-functional alignment and ensure customer health and expansion is top of mind
• Collaborate with internal sales teams, implementation partners, solutions engineers, and customer success
• Create business cases demonstrating ROI of increased platform adoption
• Drive adoption of new commerce capabilities aligned to business outcomes
• Drive measurable business outcomes through commerce capabilities

Requirements

7+ years of applicable sales/customer success experience with technical expertise

Experience driving consumption/adoption in enterprise accounts and portfolio management

Technical knowledge of MuleSoft

Ability to engage technical and business stakeholders

Proven track record leading and driving customer success teams

Experience managing people with a history of creating and inspiring great teams who have delivered results

Experience executing sales & expansion strategies with Enterprise customers including a deep understanding of utilization and consumption models, plays, and importance

Deep technical knowhow on data architecture & conversant in business language

Familiarity with Salesforce ecosystem

Salesforce certifications

Qualifications

Understanding of order management and marketplace solutions

Understanding of data architecture & conversant in business language

Skills

Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy

Passionate about technology, a natural, credible evangelist, and experienced in translating that passion into business impact for customers

Strong written and oral presentation skills and ability to engage with a spectrum of executives- technical and non-technical from developers, and architects, to C-level

Previous experience in consulting, open source solutions or with an annual subscription sales model is preferred

Benefits

Time off programs

Medical, dental, vision, mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Pay

$97,140 - $209,580 annually

Schedule

Full-time