Consumption Lead, Mulesoft

About the role

The Mulesoft Consumption Lead is responsible for driving adoption, growth, and success of MuleSoft within our largest GMV customers. This role focuses on setting strategic direction and ensuring customers fully leverage the platform to achieve their e-commerce objectives.

Responsibilities

• Set strategic direction and consumption growth for priority accounts
• Drive consumption growth through successful implementation of initial commerce use cases
• Understand customer's business and objectives by conducting research and preparing insightful questions
• Gain commitment and buy-in to drive customer decision making by achieving a shared vision and proactively considering value propositions
• Track and drive key consumption metrics including GMV, order volume, and platform utilization
• Create and execute account plans to achieve targeted consumption goals
• Guide customers' roadmap to maximize platform value
• Engage with internal business & technical stakeholders to accelerate and expand consumption and utilization of MuleSoft
• Develop data-driven expansion strategies based on consumption patterns
• Lead and inspire a team to deliver results

Requirements

• 7+ years experience of applicable sales/customer success experience with technical expertise
• Experience driving consumption/adoption in enterprise accounts and portfolio management
• Technical knowledge of MuleSoft
• Ability to engage technical and business stakeholders
• Proven track record leading and driving customer success teams
• Experience managing people with a history of creating and inspiring great teams who have delivered results
• Experience executing sales & expansion strategies with Enterprise customers including a deep understanding of utilization and consumption models, plays, and importance
• Deep technical knowhow on data architecture & conversant in business language
• Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy
• Proven track record of leading seven-figure engagements with enterprise customers and a demonstrated ability to guide strategy and deliver outcomes for the customers that resulted in material ACV growth
• Passionate about technology, a natural, credible evangelist, and experienced in translating that passion into business impact for customers
• Strong written and oral presentation skills and ability to engage with a spectrum of executives- technical and non-technical from developers, and architects, to C-level
• Previous experience in consulting, open source solutions or with an annual subscription sales model is preferred

Qualifications

• Understanding of order management and marketplace solutions
• Familiarity with Salesforce ecosystem
• Salesforce certifications

Skills

• Strategic thinking and execution
• Customer relationship management
• Business acumen and financial analysis
• Project management
• Stakeholder engagement and influence
• Technical expertise with MuleSoft

Benefits

At Salesforce, we offer a comprehensive benefits package including:

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Pay

The typical base salary range for this position is $97,140 - $209,580 annually. Specific ranges vary by location. For example, in California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range is $106,860 - $230,640 per year.

Schedule

Full-time position.