Consumer Support Technician 1 - Medicaid Waiver

Essential Duties And Responsibilities

• Provide daily administrative support for the agency’s Medicaid Waiver Program.
• Complete necessary paperwork, case file reviews on a timely basis, etc.
• Prepare and assign Medicaid Waiver files to Qualified Intellectual Developmental Disabilities Professionals (QIDPs) for recertification/certification.
• Identify qualifying Medicaid Waiver authorizations, Medi-Cal inquiries, and pertinent case management reports required for recertification and/or new certifications.
• Responsible for account of completed monthly recertifications and new certifications.
• Monthly processing out and reconciliation of all completed recertification/certification submitted for DDS transmission.
• Maintain on a flow basis Medicaid Waiver filing on all consumers.
• Copy and distribute Medicaid Waiver reports as required.
• Assist with preparation for all audits.
• Request reports from Consumer Services Coordinators and files from Case Control.
• Drive vehicle/travel to other offices/locations to pick up, deliver and file documents and materials.
• Comply with Agency Personnel Policies and Procedures.
• Use office equipment appropriately and keep it in good repair.
• Keep work area neat and orderly.
• Observe all safety rules.
• Work cooperatively and effectively with others.
• Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team.
• Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Maintain good attendance and punctuality.
• Good verbal and written communication skills.
• Keep manager informed of pending work, work in progress and problems encountered.
• Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules, and requirements.
• Attend training sessions as required.
• Perform other duties as assigned.

  Minimum Position Requirements

  • High School Diploma or equivalent.
  • Knowledge of general office practices and procedures and ability to operate office equipment.
  • Good verbal and written communication skills and ability to follow oral and written directions.
  • Ability to establish and maintain effective working relationships with others.

    Company Information

    Generous Benefits Package And Employee Perks: To view our benefits package and employee perks, please click HERE.

    Additional Information

    Sign-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
    $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.
    Please include the full name of the referring IRC employee when asked about referrals on your application.