Consumer Loan Support Specialist 1

Summary Description

Responsible for all processing duties related to the production of over 20 types of consumer/retail loans including ARMs, Business Purpose Consumer Loans, and Consumer Loans to self-employed borrowers; managing the third party vendor relationship (appraisals, title and flood), preparing loan documents and all regulatory required early and loan closing disclosures and booking closed loans to Silverlake/Core system.

Essential Functions

• Prepares upfront regulatory required disclosures on all closed end real estate loans daily, including Retail ARMs
• Ensures compliance with HOEPA
• Print and distribute credit score disclosure letters daily
• Review approved consumer loans in Decision Pro to determine conditions that must be met prior to closing/processing vendor work, including verification, vesting issues and miscellaneous documentation requirements
• Request/process vendor work on all real estate secured loans including ordering flood determinations, property reports and property valuations
• Process flood and property valuation disputes/upgrades when appropriate
• Maintain correspondence with all vendor work service providers including flood vendor, property report vendor, property valuation vendors and all real estate appraisers
• Maintain and update databases used to track status of loans in process; also performs follow-up on outstanding vendor work daily
• Review and process requests for loan documents
• Verify application/loan document accuracy including address, SS numbers, applicant names, lien positions and loan to value ratio; enter this information into Laser Pro, either via export or manually
• Verify insurance coverage amounts meet policy requirements; in depth verification of flood insurance coverage including coverage amounts, effective dates and loss payee clause
• Calculate all City National Bank payoffs including any applicable lien release and/or recording fees
• Place holds and determine source of funds on all CD/Savings secured retail loans
• Prepare, print and distribute loan documents to all retail loan branches
• Upload/book all retail loans from Laser Pro directly into Silverlake system including but not limited to the input of numerous key data
• Answer questions/inquiries from branches, personal bankers and City National Op Center employees

Position Requirements

• High School diploma or GED
• 1 - 2 years retail loan experience
• Demonstrated proficiency in Microsoft Office software
• Experience with Laser Pro preferred

Critical Skills/Expertise

• Ability to work independently and in a team environment
• Strong attention to detail
• Good problem solving skills
• Understanding of consumer/retail lending principles
• Understanding of consumer lending regulatory requirements including but not limited to Reg. B, Reg. Z, HOEPA, Flood and Bank Secrecy Act
• Must be able to work under critical time constraints, with large volume of credit applications, prioritize and multitask

Schedule

Monday Through Friday

Company Culture

We foster a positive, inclusive culture where collaboration thrives and every team member contributes to delivering exceptional service—whether directly or indirectly supporting our customers.