Community Support Eligibility Technician

Salary $55,116.00 - $79,392.00 Annually Location Boulder County, CO Job Type Full-time Job Number 6917(IM3) Department Human Services Division HS Community Support Opening Date 10/15/2026 Closing Date 10/22/2026 11:59 PM Mountain FLSA Non-Exempt DescriptionBenefitsQuestions Description Boulder County’s Department of Human Services is looking to hire several Human Services Eligibility Technician B staff to be part of our Ongoing team, Intake team, and Lobby team. Our Ongoing team is responsible for processing recertifications and case changes for residents who receive public assistance benefits such as Medical Assistance Programs, SNAP and/or cash programs. As an Ongoing team member, you will conduct in-person or phone interviews and determine eligibility. Our Intake team is responsible for processing new applications for public assistance benefits such as Medical Assistance Programs, SNAP and/or cash programs. As an intake team member, you will conduct in-person or phone interviews and determine eligibility. Our Lobby team is the first point of contact for residents seeking information or assistance with these programs. As a lobby technician, you will play an important role in creating a positive, welcoming experience for everyone who walks through our doors in addition to processing Medical Assistance programs. Technicians perform the full journey-level Eligibility Technician B duties: gathering and reviewing information, assisting applicants with forms and documents, explaining program requirements and rights, entering and verifying data in the Colorado Benefits Management System (CBMS), and processing eligibility for public assistance programs, all in a high-volume, hybrid environment. This is a full-time, benefited position. Work hours will be Monday - Friday, 8:00 am - 4:30 pm. For our Lobby team, these positions require in office work most of the week (expect 3-4 days in the office), the other day could be worked remotely. In office work will include working out of one of our three different offices: St Vrain Community Hub (515 Coffman St, Longmont), Boulder Office (3460 Broadway, Boulder) and/or SE Hub (1755 S Public Road, Lafayette). For our Ongoing team and Intake teams, in-office work is required on a rotating basis and as there is a business need. Under FLSA guidelines, this position is nonexempt (eligible for overtime). Boulder County requires its employees to reside in the state of Colorado as of the first day of work. Hiring Salary Range: $55,116.00 - $70,000.00 Annually Tentative Hiring Timeline Phone Screening: Week of October 26thFirst Round Interviews: Week of October 26thReference Check: Week of November 2nd New employees receive an 80-hour bank (Download PDF reader) of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify).Boulder County offers bountiful benefits, including pension contributions. (remove this for hourly and Head Start positions) Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information. Examples of Duties Gathers and reviews financial, household, and other eligibility information from applicants in person (both teams)Assists applicants in completing forms and securing documents and verifications (both teams)Informs applicants and recipients of program requirements, benefits, responsibilities, and appeal rights (both teams)Explains ongoing changes in laws and regulations affecting eligibility (both teams)Enters and verifies applicant and case data in CBMS and related systems (both teams)Identifies when cases may require recovery of funds or referral for fraud investigation (both teams)Performs related work as required and may be reassigned during emergency situations (both teams)Processes changes and recertifications for Medical, SNAP and cash programs (Ongoing team)Screens, accepts, and routes paperwork accurately to appropriate teams (Lobby team)Processes applications, changes and recertifications for Medical Assistance programs (Lobby team)Begins applications and recertifications, schedules interviews, and completes other case tasks (Lobby team)Triages mail and email submissions in a timely, organized manner (Lobby team) Required Qualifications PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team. Education & Experience Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of a high school diploma or equivalent AND two years of experience working with the public. Additional related education may be considered toward required experience Backgound Check A job offer is contingent on passing a background investigation Supplemental Information Preferred Qualifications Working in public assistance programs, working with state computer systems such as the Colorado Benefits Management System (CBMS), Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law. Benefits As well as offering competitive pay and a caring work environment, Boulder County offers employees an array of benefits. For all FTE and Term employees, we provide: Outstanding options of comprehensive health plans that include vision and dental coverage. Information can be found HERE.Additional Benefits include (Download PDF reader)Family-forming benefits- infertility treatment, adoption and surrogacy reimbursements12 weeks Paid Caregiver leaveBreast feeding friendly-work environmentInfants-at-work policyAccess to LifeMart and Benefits Hub discount hub, including discounts on childcare centers, event tickets, travel and more!Access to a nationally-recognized wellness programEmployee Assistance ProgramPERA 401kSocial Security retirement plansAdditional Life and Disability InsuranceCritical Illness and Accidental InsuranceCounty-paid tuition assistanceEligible for PSLF- Public Service Loan Forgiveness Free EcoPassHospital IndemnityID Theft ProtectionPet Insurance8 Hours of Paid Public Service LeaveGenerous paid time offHolidaysNew Year's Day Martin Luther King's Birthday JanuaryPresidents' Day Memorial Day Juneteenth Independence Day Labor DayIndigenous People's DayGeneral Election Day November (first Tuesday after the first Monday, even years)Veterans' Day Thanksgiving Day NovemberFriday after Thanksgiving*Christmas Eve- ½ day (full day off depends on day of the week)Christmas Day New Year’s Eve- ½ day (full day off depends on day of the week)Vacation**80-hour bank of vacation at the time of hireEight hours of vacation per month for the first year of continuous service, then accrue twelve hours of vacation per month after the first year of continuous service.Medical**Eight hours of medical leave for each month employed.PERA- The County and all employees pay into both Social Security and PERAEmployer contribution to Social Security: 7.65% of salaryEmployer contribution to PERA (Local Government Division- most county employees: 15.80%The District Attorney’s Office observe Francis Xavier Cabrini Day on the first Monday in October and omit the Friday after ThanksgivingVacation and Medical leave are based off of full time FTE accruals. Part-time FTE/term employees accrue leave based on the percentage of time they work. 01 How do you meet the minimum qualifications of a high school diploma and two years of working with the public? 02 Have you processed eligibility determinations before? If yes, please describe the programs and systems involved. 03 How many years of experience do you have working directly with the public? Please describe the types of interactions you handled. 04 Describe a time when you had to review information from multiple sources and resolve conflicting details. What steps did you take and what was the outcome? 05 Describe your experience working with public assistance programs (e.g., SNAP, Medical Assistance, Colorado Works). What tasks did you perform? 06 Please share an example that demonstrates your respect for people and their differences; how have you worked to understand the perspectives of others? 07 What would your preferred team be? IntakeOngoingLobbyNo Preference Required Question Employer Boulder County Address 2025 14th Street Boulder, Colorado, 80302 Phone 303-441-3525 Website http://www.bouldercounty.org