Consumer Success Coordinator

Top Reasons to Apply

• Great Pay & Benefits: $21.50/hour + commission, earning potential $56,200/year, with top-tier benefits.
• Career Growth: Tackle new challenges and advance in an innovative real estate tech company.
• Fun, Dynamic Team: Join a high-energy team, enjoy flexible hours, and make a real impact.

What You’ll Do

• Make outbound calls to identify client’s needs and respond with superior service and resolution.
• Able to understand client’s objectives and challenges and align our services to accomplish their goals via phone, email, and SMS communication.
• Own the full sales cycle from client vetting to confirm a deal.
• Utilize our in-house CRM System and work the pipeline of inbound clients.
• Track goals, metrics, and performance of the process and regularly provide feedback and make suggestions for improvement.

What You’ll Bring

• 2+ years’ experience in a phone-based customer service role or equivalent experience.
• Excellent written and verbal communication skills - no fear of the phone.
• Commitment to a high standard of integrity and working in a team environment.
• Desire to grow your career and tackle new challenges.
• Ability to succinctly explain products, answer questions, provide solutions, and negotiate the best deal to maximize profitability.
• Genuine interest/background in the real estate industry and excited to be part of something that's going to change the real estate space.
• Self-motivated with a desire to work in a dynamic and fast-paced environment.
• Demonstrate the ability to use strategic selling skills.
• Organized, independent, resourceful, and diligent.
• Excellent listener, assertive, persistent, and persuasive.
• Scheduling flexibility is required as some shifts require holidays, late evening, or weekend hours.

How We Work

• We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in person, adding richness to our culture and knitting us closer together.

How We Reward You

• A competitive work environment with great culture, rewards, recognition, and fun events.
• Inclusive and competitive medical, Rx, dental, and vision coverage.
• Family-forming benefits.
• Flexible time off.
• 8 hours of paid volunteer time off.
• Immediate eligibility for a 401(k) plan with a 3.5% company match.
• Tuition reimbursement program for degreed and non-degreed programs.
• 1:1 personalized financial planning sessions.
• Student debt retirement savings match program.
• Free snacks and refreshments in each office location.

Position Details

• Hours may vary as we are open from 9 am EST through 9 pm EST. Weekends are also possible as we are operating seven days a week.
• Position requires prolonged standing or sitting and repetitive hand and wrist motion.

Working Conditions

• Hours may vary as we are open from 9 am EST through 9 pm EST. Weekends are also possible as we are operating seven days a week.
• Position requires prolonged standing or sitting and repetitive hand and wrist motion.

About the Role

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Consumer Success Coordinator at Realtor.com

Requirements

• 2+ years' experience in a phone-based customer service role or equivalent experience.
• Excellent written and verbal communication skills - no fear of the phone.
• Commitment to a high standard of integrity and working in a team environment.
• Desire to grow your career and tackle new challenges.
• Ability to succinctly explain products, answer questions, provide solutions, and negotiate the best deal to maximize profitability.
• Genuine interest/background in the real estate industry and excited to be part of something that's going to change the real estate space.
• Self-motivated with a desire to work in a dynamic and fast-paced environment.
• Demonstrate the ability to use strategic selling skills.
• Organized, independent, resourceful, and diligent.
• Excellent listener, assertive, persistent, and persuasive.

Qualifications

• Self-motivated with a desire to work in a dynamic and fast-paced environment.
• Excellent listener, assertive, persistent, and persuasive.
• Ability to succinctly explain products, answer questions, provide solutions, and negotiate the best deal to maximize profitability.
• Organized, independent, resourceful, and diligent.
• Commitment to a high standard of integrity and working in a team environment.
• Desire to grow your career and tackle new challenges.
• Ability to understand client’s objectives and challenges and align our services to accomplish their goals via phone, email, and SMS communication.
• Track goals, metrics, and performance of the process and regularly provide feedback and make suggestions for improvement.
• Utilize our in-house CRM System and work the pipeline of inbound clients.
• Make outbound calls to identify client’s needs and respond with superior service and resolution.
• Own the full sales cycle from client vetting to confirm a deal.
• Great Pay & Benefits: $21.50/hour + commission, earning potential $56,200/year, with top-tier benefits.
• Career Growth: Tackle new challenges and advance in an innovative real estate tech company.
• Fun, Dynamic Team: Join a high-energy team, enjoy flexible hours, and make a real impact.

Skills

• Excellent written and verbal communication skills - no fear of the phone.
• Commitment to a high standard of integrity and working in a team environment.
• Desire to grow your career and tackle new challenges.
• Ability to succinctly explain products, answer questions, provide solutions, and negotiate the best deal to maximize profitability.
• Genuine interest/background in the real estate industry and excited to be part of something that's going to change the real estate space.
• Self-motivated with a desire to work in a dynamic and fast-paced environment.
• Demonstrate the ability to use strategic selling skills.
• Organized, independent, resourceful, and diligent.
• Excellent listener, assertive, persistent, and persuasive.

Benefits

• Inclusive and competitive medical, Rx, dental, and vision coverage.
• Family-forming benefits.
• Flexible time off.
• 8 hours of paid volunteer time off.
• Immediate eligibility for a 401(k) plan with a 3.5% company match.
• Tuition reimbursement program for degreed and non-degreed programs.
• 1:1 personalized financial planning sessions.
• Student debt retirement savings match program.
• Free snacks and refreshments in each office location.

Pay

$21.50/hour + commission, earning potential $56,200/year.

Schedule

Hybrid/In-Office 3 days per week.