Consumer Services Supervisor - Job# 133

About the role

The Department Consumer Services - SFV - Transition 2 Supervision position at North Los Angeles County Regional Center (NLACRC) involves providing information, advocacy, and service arrangements for consumers and families. This role also includes developing, monitoring, and revising program plans for individuals, identifying and coordinating services, advocating for individuals, and rotating officer-of-the-day duties.

Responsibilities

• Provides information, advocacy, and service arrangements for consumers and families.
• Develops, monitors, and revises program plans for individuals.
• Identifies and coordinates services for individuals and their families.
• Documents, completes forms, and reports in accordance with regulations and NLACRC policies and procedures.
• Serves as an advocate for individuals served by community agencies.
• Schedules and attends interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identifies barriers to service delivery and implements culturally sensitive strategies that embody empathy, trust, and respect.
• Rotates officer-of-the-day duties with other Service Coordinators.
• Assists co-workers with special projects and unique situations.
• Provides case-coverage as needed.
• Provides emergency on-call services when required.

Requirements

• Education: Bachelor’s Degree in psychology, social work, sociology, or related human services field, or in a related field, with five years of Regional Center experience; or Master’s degree in psychology, social work, sociology, or related human services field, or in a related field, with two years of related professional/leadership experience; or Master’s Degree in an unrelated field with three to five years of related professional/leadership experience; or Three to five years of related professional/leadership experience should include service coordination at a Regional Center or related experiences.
• Experience: Previous experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc., highly preferred.
• Skills: Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals; knowledge of intellectual and developmental disabilities; good organizational skills; demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team; excellent verbal and written communication skills; proficiency with MS Word and MS Outlook.

Qualifications

• Valid California Driver’s License and reliable transportation, or acceptable substitute, required.
• Bilingual Spanish may be required dependent upon position.

Benefits

• Health Insurance - NLACRC provides a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents.
• Pre-Tax Flexible Spending Account for eligible health care expenses.
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
• No cost Vision plan for employees and eligible dependents.
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees.
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b).
• Participates in the Public Service Loan Forgiveness program.
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
• Holidays – NLACRC offers 12 paid holidays throughout the year.
• Most positions are offered a hybrid – remote option.

Pay

Regular Salary: Annually $87,661.04 - $124,259.50

Schedule

Hybrid – Remote Option

Benefits Package

We offer employees a variety of health and dental plans, including a generous contribution to additional plans, full cost of Dental DMO Plan, low employee monthly contribution for Dental PPO plan, no cost Life, Accidental Death & Disability, Long Term Disability Insurance, no cost Vision plan, retirement plan, and two deferred compensation plans. NLACRC also offers Paid Time Off, 12 paid holidays, and the Public Service Loan Forgiveness program.

Equal Opportunity Employer

NLACRC is an equal opportunity employer and considers for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.