Consumer Services Specialist II

About the role

The Vermont Department of Financial Regulation seeks a Consumer Services Specialist II to join the Consumer Services Section of the Insurance Division. This role helps Vermonters navigate insurance issues and resolve complaints through investigations and mediation.

Responsibilities

• Investigate and mediate insurance complaints
• Provide educational outreach to the public
• Communicate effectively with individuals in potentially adverse situations
• Explain complex insurance issues clearly
• Mediate conflicts with professionalism and empathy

Requirements

• Associate’s Degree or higher and 2 years of experience in insurance operations
• OR High School Diploma and 4 years of experience in insurance operations

Qualifications

• Understanding of or willingness to learn complex insurance laws, regulations, and policy provisions
• Effective communication skills
• Tact and diplomacy to resolve conflicts professionally and empathetically

Skills

• Excellent communication skills
• Ability to explain complex issues clearly
• Professionalism and empathy in conflict resolution

Benefits

• 80% state-paid medical premium and dental plan for employees and their families
• 11 paid holidays and generous leave plan
• State-paid family and medical leave insurance (FMLI)
• A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low-cost group life insurance
• Incentive-based wellness program
• Qualified employer for public service student loan forgiveness program

Pay

As of July 12, 2026, the step 1 rate for pay grade 22 will be $26.50 per hour and the step 15 rate will be $41.37 per hour.

Schedule

Standard office hours apply.