Consumer Loan Servicing Specialist II

Responsibilities

• Serve as subject matter expert in balancing loan servicing general ledgers, to include but not limited to, payoffs, payments, ancillary products, and invoices.
• Maintain a working knowledge of product-level requirements, policies, systems, and other details for Auto Loans.
• Post payments and payoffs accurately and timely.
• Responsible for communication via e-mail, phone, fax, and postal mail between our 3rd party partners, members, management, and internal stakeholders.
• Monitor daily transaction reports and general ledgers for multiple processes. Ensure timely and accurate posting and reconciliation.
• Ensure all transactions are properly documented and recorded in the correct accounts, addressing any outages with urgency.
• Analyze and resolve differences between recorded payments and actual general ledger entries promptly.
• Keep leadership informed of accomplishments, problems, and issues relating to payment operations.
• Track and report payment-related variances or discrepancies to management.
• Review policies, procedures, and guidelines, make recommendations for improvement to increase efficiency, streamline processes, or contain costs/losses.
• Timely reporting and coordination with accounting staff to reconcile all policy transactions.
• Other payment related duties and various tasks as assigned.

Qualifications

• An associate or bachelor’s degree in a related field is preferred.
• A minimum of five (5) years of relevant experience is required.
• Knowledge of consumer loan payment processing and loan servicing practices required.
• Strong analytical and problem-solving abilities, attention to detail, and proficiency in accounting or payment processing software.
• Understanding of accounting principles, payment systems, and financial regulations required.
• Effective time management and multi-tasking skills.
• Detail-oriented, resourceful, organized, and able to manage shifting priorities, with the flexibility to adapt quickly to change.
• Experience in using A.I. tools preferred.

Supervisory Responsibility

This position will not supervise employees.

Benefits

• Comprehensive health, dental, and vision plans.
• Paid time off.
• Family-friendly benefits like paid parental leave, care support, and fitness center access.
• Financial wellness features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage.
• Growth opportunities via education assistance, community involvement, and volunteer opportunities.

PenFed Purpose

Helping members achieve their dreams since 1935.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.