Consumer Services Coordinator - Job #139

About the role

The Department Consumer Services - SFV School Age 6 Supervision position at North Los Angeles County Regional Center (NLACRC) involves providing information, advocacy, and service arrangements for consumers and families. This role includes developing and monitoring program plans for individuals, coordinating services, and advocating for individuals served by community agencies. The position also involves rotating as an officer-of-the-day, assisting co-workers with special projects, and providing emergency on-call services.

Responsibilities

• Provides information, advocacy, and service arrangements for consumers and families.
• Develops and monitors program plans for individuals, and revises them as necessary.
• Congniderates and coordinates services for individuals and their families.
• Documents, completes forms, and reports in accordance with regulations and NLACRC policies and procedures.
• Serves as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identifies barriers to service delivery and implements culturally sensitive strategies that embody empathy, trust, and respect.
• Rotates officer-of-the-day duties with other Service Coordinators.
• Assists co-workers with special projects and unique situations.
• Provides case-coverage as needed.
• Provides emergency on-call services when required.

Requirements

• Education: Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience. A Master’s degree in a related subject may be substituted for experience.
• Skills: Understanding of family systems and appreciation for person-centered planning and thinking; knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Qualifications

• Valid California Driver’s License and reliable transportation, or acceptable substitute, required.
• Bilingual Spanish may be required dependent upon position.

Benefits

• Health Insurance
• Dental Insurance
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retail Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• Two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option

Professional Development

NLACRC values the professional development of staff! The organization offers variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

This position is non-exempt. Regular Salary: $26.86 - $37.96 per hour. Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience.