Consumer Services Coordinator - Job #360

About the role

The Department Consumer Services - SFV School Age 8 Supervision position at North Los Angeles County Regional Center (NLACRC) involves providing information, advocacy, and service arrangements for consumers and families. This role includes participating in the development of program plans for individuals, monitoring and evaluating these plans, and coordinating services as needed. The position also entails serving as an advocate for individuals and their families, scheduling and attending interdisciplinary meetings, identifying barriers to service delivery, and implementing culturally sensitive strategies.

Responsibilities

• Provide information, advocacy, and service arrangements for consumers and families.
• Participate in the development of program plans for individuals and monitor and evaluate these plans.
• Coordinate services for individuals and their families.
• Document, complete forms, and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect.
• Rotate officer-of-the-day duties with other Service Coordinators.
• Assist co-workers with special projects and unique situations.
• Provide case-coverage as needed.
• Provide emergency on-call services when required.

Requirements

• Education: Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience. A Master’s degree in a related subject may be substituted for experience.
• Skills: Understanding of family systems and appreciation for person-centered planning and thinking; knowledge of intellectual and developmental disabilities; good organizational skills; demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team; excellent verbal and written communication skills; proficiency with MS Word and MS Outlook.

Qualifications

• Valid California Driver’s License and reliable transportation, or acceptable substitute, required.
• Bilingual Spanish may be required dependent upon position.

Benefits

• Health Insurance
• Dental Insurance
• Pre-Tax Flexible Spending Account
• Dependent Care Flexible Spending Account
• No-cost Life, Accidental Death & Disability, Long Term Disability Insurance
• No-cost Vision plan
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan
• Two deferred compensation plans - 457 and 403(b)
• Public Service Loan Forgiveness program
• Paid Time Off
• Holidays

Pay

Regular Salary: $26.86 - $37.96 per hour. Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience.

Schedule

Hybrid – remote option available.

Professional Development Opportunities & Growth

NLACRC offers various career paths for entry-level management positions to support leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! We launched an initiative in September 2021 to enhance and strengthen our commitment to diversity and belonging.

Compensation

This position is non-exempt. Regular Salary: $26.86 - $37.96 per hour. Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience.