Consumer Services Coordinator - Job #1086

About the Role

Provides information, advocacy, and service arrangement for consumers and families. Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary. Identify and coordinate services for individuals and their families. Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures. Serve as an advocate for individuals served by community agencies. Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc. Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.

Responsibilities

• Rotate officer-of-the-day duties with other Service Coordinators
• Assist co-workers with special projects and unique situations
• Provide case-coverage as needed
• Provide emergency on-call services when required

Qualifications

Education & Experience: Bachelor's degree in psychology, social work, sociology, or related human services field and at least two years of related experience. A Master's degree in a related subject may be substituted for experience.

Skills & Abilities

• Understanding of family systems and appreciation for person-centered planning and thinking
• Empowering individuals to achieve their goals
• Knowledge of intellectual and developmental disabilities
• Good organizational skills
• Demonstrated ability to work independently and cooperatively as part of an interdisciplinary team
• Excellent verbal and written communication skills
• Proficiency with MS Word and MS Outlook

Essential Requirements

• Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location
• Must be comfortable working with a high degree of independence
• Frequent telephone, virtual, and out-of-office meetings required
• Valid California Driver's License and reliable transportation, or acceptable substitute, required
• Bilingual Spanish may be required dependent upon position

Benefits

• Health Insurance - generous contribution to additional plans for employee only or employee and dependents costs
• Dental Insurance – NLACRC pays full cost of Dental DMO Plan for employees and eligible dependents; Dental PPO plan with low employee monthly contribution also available
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - CalPERS defined benefit plan providing monthly retirement allowance for eligible employees
• Two deferred compensation plans - 457 and 403(b)
• Public Service Loan Forgiveness program participation
• Paid Time Off – 3 weeks accrued vacation in first year, 8 hours per month sick time, education, wellness, and sabbatical time
• 12 paid holidays throughout the year
• Hybrid – remote option for most positions
• Benefit costs are pro-rated for part-time employees

Professional Development Opportunities

• Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field

Pay

This position is non-exempt. Regular Salary: $26.86 - $37.96 per hour. Starting salary is typically between $26.86 and $29.65 of the range, depending on internal equity and experience.