Consumer Services Coordinator - Bilingual (SP) - Job #316

About the role

The Department Consumer Services - AV Transition 1 Supervision position at North Los Angeles County Regional Center (NLACRC) supervises Consumer Services Supervisors/Managers. This role involves providing information, advocacy, and service arrangements for consumers and families, developing and monitoring program plans, coordinating services, and advocating for individuals served by community agencies.

Responsibilities

• Provide information, advocacy, and service arrangements for consumers and families.
• Develop and monitor program plans for individuals, and revise them as necessary.
• Identify and coordinate services for individuals and their families.
• Document, complete forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect.
• Rotate officer-of-the-day duties with other Service Coordinators.
• Assist co-workers with special projects and unique situations.
• Provide case-coverage as needed.
• Provide emergency on-call services when required.

Requirements

• Education: Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience. A Master’s degree in a related subject may be substituted for experience.
• Skills: Understanding of family systems and appreciation for person-centered planning and thinking; knowledge of intellectual and developmental disabilities; good organizational skills; demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team; excellent verbal and written communication skills; proficiency with MS Word and MS Outlook.

Qualifications

• Valid California Driver’s License and reliable transportation, or acceptable substitute, required.
• Bilingual Spanish may be required dependent upon position.

Benefits

• Health Insurance
• Dental Insurance
• Pre-Tax Flexible Spending Account
• Dependent Care Flexible Spending Account
• No-cost Life, Accidental Death & Disability, Long Term Disability Insurance
• No-cost Vision plan
• Retirement plan (CalPERS)
• Deferred compensation plans (457 and 403(b))
• Public Service Loan Forgiveness program
• Paid Time Off
• Holidays

Pay

Regular Salary: $26.86 - $37.96 per hour, plus $69.24 per bi-weekly pay period for bilingual services. Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience.

Schedule

Hybrid – Remote option available for most positions.