Consumer Services Coordinator - Bilingual (SP) - Job #1075

About the role

The Department Consumer Services - SFV - School Age 11 Supervision position at North Los Angeles County Regional Center (NLACRC) involves providing supervision to Consumer Services Supervisors/Managers, advocating for individuals and families, and coordinating services. This role requires frequent home visits and out-of-office meetings.

Responsibilities

• Provides information, advocacy, and service arrangements for consumers and families.
• Develops and monitors program plans for individuals, adjusting them as necessary.
• Identifies and coordinates services for individuals and their families.
• Documents, completes forms, and reports in compliance with regulations and NLACRC policies.
• Serves as an advocate for individuals served by community agencies.
• Schedules and attends interdisciplinary meetings with individuals, family members, service providers, advocates, etc.
• Identifies and addresses barriers to service delivery using culturally sensitive strategies.
• Rotates as an officer-of-the-day, assisting co-workers with special projects, unique situations, and providing case coverage as needed.
• Provides emergency on-call services when required.

Requirements

• Bachelor’s degree in psychology, social work, sociology, or related human services field with at least two years of related experience.
• A Master’s degree in a related subject may be substituted for experience.
• Understanding of family systems and person-centered planning.
• Knowledge of intellectual and developmental disabilities.
• Good organizational skills.
• Demonstrated ability to work independently and cooperatively as part of an interdisciplinary team.
• Excellent verbal and written communication skills.
• Proficiency with MS Word and MS Outlook.

Skills and Abilities

• Empowering individuals to achieve their goals.
• Understanding of intellectual and developmental disabilities.
• Good organizational skills.
• Ability to work independently and cooperatively.
• Excellent verbal and written communication skills.
• Proficiency with MS Word and MS Outlook.

Benefits

• Health Insurance.
• Dental Insurance.
• Pre-Tax Flexible Spending Account for health care expenses.
• Pre-Tax Dependent Care Flexible Spending Account for dependent care expenses.
• No-cost Life, Accidental Death & Disability, and Long Term Disability Insurance.
• Vision plan for employees and eligible dependents.
• Retirement plan through CalPERS.
• Two deferred compensation plans: 457 and 403(b).
• Participation in the Public Service Loan Forgiveness program.
• Paid Time Off.
• 12 paid holidays per year.
• Hybrid remote option available for most positions.

Professional Development

• Variety of career paths for entry-level management positions.
• Career opportunities for leadership in the social services field.

Diversity, Equity, and Inclusion

• Enhanced commitment to diversity and belonging.

Compensation

• Non-exempt position.
• Regular Salary: $26.86 - $37.96 per hour, plus $69.24 per bi-weekly pay period for bilingual services.
• Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience.
• Base Pay Rate / Salary Range Information: Actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors.
• Equal opportunity employer.
• Complies with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.