Coordinator Customer Sales & Service (Bilingual – English & Spanish)

About the role

This role is ideal for bilingual professionals who thrive in high-volume environments, enjoy helping customers find the right solutions, and take pride in delivering consistently high-quality customer experiences.

Responsibilities

• Respond to all inbound customer contacts within established service levels, ensuring a premium customer experience in both English and Spanish
• Assist customers with reservations, vehicle selection, and service-related inquiries to support a seamless rental experience
• Utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently
• Partner with global departments to address customer requests and deliver the most effective solutions
• Provide clear guidance and support on billing inquiries, service complaints, and general assistance needs
• Consistently meet or exceed performance, quality, and customer satisfaction standards in every interaction

Requirements

• You have a High School diploma or equivalent; an Associate degree is preferred
• You bring 2–3 years of customer service experience, with a focus on problem resolution and de-escalation
• You are fluent in English and Spanish, with the ability to communicate clearly and professionally in both languages
• You are proficient in Microsoft Office applications and CRM tools, and can manage high call volumes while maintaining quality service
• You demonstrate strong organizational skills, excellent verbal and written communication, and the ability to multitask, stay organized, and manage time effectively
• You are success-oriented, adaptable, and willing to take on multiple responsibilities in a dynamic environment

Qualifications

• You are committed to excellence and have a passion for providing exceptional customer service

Skills

• Bilingual proficiency in English and Spanish
• Technical proficiency in Microsoft Office applications and CRM tools
• Soft skills including strong organizational abilities, excellent communication, and the ability to multitask and manage time effectively

Benefits

• Paid Time Off & Sick Leave
• Comprehensive Health & Insurance
• Compensation of $20.50 per hour, plus a monthly performance-based bonus of up to $500

Schedule

• Must be able to work weekends