Consumer Services Coordinator - Bilingual (SP) - Job #199

About the role

The Department Consumer Services - AV Transition 1 Supervision position at North Los Angeles County Regional Center (NLACRC) supervises Consumer Services Supervisors/Managers. The role involves providing information, advocacy, and service arrangements for consumers and families, developing and monitoring program plans, coordinating services, advocating for individuals, and participating in interdisciplinary meetings.

Responsibilities

• Provide information, advocacy, and service arrangements for consumers and families.
• Develop and monitor program plans for individuals, and revise them as necessary.
• Coordinate services for individuals and their families.
• Document, complete forms, and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify and address barriers to service delivery and implement culturally sensitive strategies.
• Rotate officer-of-the-day duties with other Service Coordinators.
• Assist co-workers with special projects and unique situations.
• Provide case-coverage as needed.
• Provide emergency on-call services when required.

Requirements

• Education: Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience. A Master’s degree in a related subject may be substituted for experience.
• Skills: Understanding of family systems and person-centered planning, knowledge of intellectual and developmental disabilities, good organizational skills, ability to work independently and cooperatively, excellent verbal and written communication skills, proficiency with MS Word and MS Outlook.

Qualifications

• Valid California Driver’s License and reliable transportation, or acceptable substitute.
• Bilingual Spanish may be required dependent upon position.

Benefits

• Health Insurance
• Dental Insurance
• Pre-Tax Flexible Spending Account
• Retirement plan (CalPERS)
• Professional Development Opportunities
• Diversity, Equity, and Inclusion Initiatives

Pay

Regular Salary: $26.86 - $37.96 per hour, plus $69.24 per bi-weekly pay period for bilingual services. Starting salary is typically between the $26.86 and $29.65 of the range, depending on internal equity and experience.

Schedule

Hybrid – Remote Option