Consumer Sales Manager

About the role

Serenity is hiring a Consumer Sales Manager who thrives at the crossroads of people leadership, operational execution, and revenue growth. This role is a natural fit for someone who has managed a consumer-facing team where closing the sale and delivering an exceptional experience were both part of the job.

Responsibilities

• Oversight of daily operations including staffing, workflow, floor management, and delivery standards
• Ownership of sales results for your location, guiding your team to meet and exceed revenue targets through strong process and consistent execution
• Building a customer experience that converts — professional, personable, and designed to drive both immediate sales and long-term retention
• Leading your team through hands-on coaching, defined performance expectations, and a culture of accountability that shows up every day
• Monitoring and responding to location KPIs — revenue, conversion rates, retention, and service quality — adjusting strategy based on what the numbers reveal

Requirements

• 10+ years leading consumer-facing teams with a track record that spans both operations and sales — you've managed the experience and owned the number
• Demonstrated success hitting and surpassing revenue targets in a high-volume, service or membership-based environment
• Natural relationship with KPIs — you track them, present them, and use them to drive decisions, not just report them
• Background in retail, wellness, hospitality, or any premium consumer services environment is a strong advantage
• Prioritizing people development — you have developed people and lifted team performance over time, with specific outcomes you can speak to

Qualifications

• Compensation & Benefits: $100,000+ annually plus bonus incentives
• 90% employer-paid medical, dental, and vision coverage
• 401(k) retirement plan
• 10 PTO days to start, 15 after year one + 10 paid holidays

About Serenity

Serenity is a technology-driven company delivering advanced, evidence-based solutions for members looking for meaningful health outcomes. We run premium, consumer-facing service locations and hold every layer of the experience to a high standard. The managers who lead our locations understand that great operations and strong sales aren't in tension — they reinforce each other.

Employment

The employment is contingent upon successful completion of a background check and drug screening.

Serenity is an Equal Opportunity Employer.