Consumer Marketing Consultant

About the role

The Consumer Marketing Consultant (CMC) in Melbourne, Florida, brings first-class service to Automotive Client’s customers. This role involves enhancing customer experiences and increasing brand loyalty and recognition through proactive promotion of Automotive Client products and services.

Responsibilities

• Multi-channel communication with customers via phone, email, and online tools
• Supporting customers with inquiries related to Automotive Client products and services
• Providing product comparisons, answering questions about dealership information, and handling technical issues related to Battery Electric Vehicles (BEV)
• Documenting every customer interaction and following up as needed
• Participating in projects and tasks assigned by Operations Management and Supervisors
• Offering feedback and recommendations to management on possible problems or areas of improvement
• Striving to achieve 'world-class' customer service

Requirements

• Minimum 1 year of demonstrated sales experience
• Minimum 1 year of experience in a contact center environment
• Previous telemarketing experience preferred

Qualifications

• High School Diploma or equivalent
• Strong active listening skills and the ability to deliver effective probing questions
• Demonstrated interpersonal skills and excellent written and oral communication abilities
• Ability to work in a team environment and prioritize work
• Intermediate computer skills including web browsing, email, chat, Microsoft Excel, and Word

Skills

• Active listening and probing questions
• Interpersonal skills and communication abilities
• Teamwork and collaboration
• Intermediate computer skills

Benefits

• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

Pay

$16.50 per hour

Schedule

Shift work, Monday to Friday, 8am-8pm (EST)