Consumer Loan Underwriter I

About the role

The Consumer Loan Underwriter I position at Velera is available for second shift work from Tuesday to Saturday, 1PM - 10PM CST. This role evaluates loan applications, makes decisions based on credit history, and monitors the quality and accuracy of loan applications processed by contact center representatives.

Responsibilities

• Evaluates loan applications for quality, accuracy, and makes decisions based on a review of the applicant’s credit history and guidelines/policies of the client institution.
• Supports the business by making phone, Internet, indirect, ExpressLink, and data entry loan applications.
• Maintains the quality, efficiency, and accuracy of loan applications taken by contact center representatives.
• Resolves customer and financial institution issues, critical issues, and department workflow to meet departmental/team goals.
• Provides ongoing support of cross-sell products and reports risks to the appropriate team and management.
• Assists contact center representatives with lending questions, provides support to new technology and client programs, and assists with training.
• Maintains quality and loan standards by monitoring loan applications and interacting with credit unions regarding member/customer issues.
• Assists department members to minimize errors and maintain reasonable control of all departmental activities.
• Performs other duties as assigned.

Requirements

• Completion of high school or equivalent required.
• Associates degree preferred.
• One year experience as a Lending Underwriter required.
• One year of Contact Center experience in a loan Contact Center position preferred.

Qualifications

• Knowledge of Lending Underwriting best practices.
• Knowledge of the Contact Center loan application processing.
• Knowledge of all facets of the indirect and direct lending process including their differences.
• Knowledge, Skills, & Abilities:
  • Effective communication in both verbal and written formats.
  • Demonstrated understanding of Credit and Lending.
  • Demonstrated underwriting skills including risk assessment and capacity ratio assessment.
  • Ability to use judgmental risk evaluation to determine an appropriate loan decision.
  • Ability to read and evaluate text and non-text credit files for all three CRAs.
  • Ability to adapt underwriting profile to accommodate numerous different financial institutions.
  • Ability to monitor several different Remote Login indirect loan queues in addition to internet and phone applications.
  • Ability to interpret credit bureau information.
  • Proficiency in Microsoft Office, including Excel, Word, and Teams.
• Ability to maintain confidentiality of materials handled.
• Ability to be flexible and work under high pressure in a complex environment.
• Ability to work autonomously without the need for constant supervision.

Skills

• Ability to communicate effectively in both verbal and written formats.
• Demonstrated understanding of Credit and Lending.
• Demonstrated underwriting skills including risk assessment and capacity ratio assessment.
• Ability to use judgmental risk evaluation to determine an appropriate loan decision.
• Ability to read and evaluate text and non-text credit files for all three CRAs.
• Ability to adapt underwriting profile to accommodate numerous different financial institutions.
• Ability to monitor several different Remote Login indirect loan queues in addition to internet and phone applications.
• Ability to interpret credit bureau information.
• Proficiency in Microsoft Office, including Excel, Word, and Teams.

Benefits

• Competitive wages.
• Medical with telemedicine.
• Dental and Vision.
• Basic and Optional Life Insurance.
• Paid Time Off (PTO).
• Maternity, Parental, Family Care.
• Community Volunteer Time Off.
• 12 Paid Holidays.
• Company Paid Disability Insurance.
• 401k (with employer match).
• Health Savings Accounts (HSA) with company provided contributions.
• Flexible Spending Accounts (FSA).
• Supplemental Insurance.
• Mental Health and Well-being: Employee Assistance Program (EAP).
• Tuition Reimbursement.
• Wellness program.

Pay

$23.17 - $29.52 per hour. Actual pay will be adjusted based on experience and other job-related factors permitted by law.

Schedule

Second shift schedule: Tuesday - Saturday, 1PM - 10PM CST.