Consumer Loan Servicing Support Specialist

About the role

Serve members and internal customers by answering questions and resolving issues related to Mountain America loans to ensure quality service across multiple channels. Timely and accurately service the needs of the members and enhance their financial relationships with the credit union. Additionally, act like a liaison for the members and branches within the department and assume additional responsibilities that assist in managing the department’s operations such as: remittance, scanning, research, adjustments, payment reversals, correspondence, loan maintenance and conversion, etc.

Job Description

LOCATION
Consumer Loan Servicing Team
9800 S. Monroe Street
Sandy, UT 84070

SCHEDULE
Full Time: Monday - Friday hours will vary between 8:00am - 7:00pm; Rotating Saturdays 9:00am - 3:00pm

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience
One to two years of similar or related experience
Educational Requirements
A high school diploma or equivalent
College course work in accounting is preferred.

Licenses, Certificates, Registrations
Must meet/exceed all performance expectations
Computer/Office Equipment Skills
Basic computer operating skills.
Intermediate skills in Microsoft Office (Outlook, Word, Excel)
Must be proficient in all relevant internal systems
Type a minimum of 35 words per minute preferred.
Symitar and 10-Key experience preferred.

Managerial Responsibility
Have no supervisory/managerial responsibilities

Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills And Abilities
Thorough knowledge and understanding of credit union policies and procedures
Knowledge of MACU departments, which Loan Servicing supports
Strong motivational skills
Must have the ability to speak and write in English
Exceeds performance goals and expectations

Physical Abilities / Working Conditions

Physical Demands
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
Ability to stand, walk, kneel and crouch occasionally
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally

Environmental
No unusually environmental factors
No noise environment