Consumer Loan Servicing Specialist

Who You Are

You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together.

What You’ll Do

• Completes loan maintenance on various consumer loan types, including but not limited to rate changes, term extensions, and payment modifications.
• Serves as a point of contact for internal and external members with questions regarding loan maintenance and post-funding inquiries. Clarifies procedures and guidelines. Provides guidance with common consumer loan scenarios.
• Supports an active help desk with loan servicing requests from Credit Union associates.
• Maintains a centralized title work processing environment by validating documents, verifying fees, and submitting to MVD for filing. Tracks title releases and follows up on delays with Credit Union associates, members, dealers, and third-party financial institutions.
• Processes out-of-state title and registration transfer requests for relocated members.
• Completes loan payoffs and title/lien releases on collateralized loans.
• Supports the Collections department with loan modifications and insurance claims.
• Reviews department reports for completion of loan maintenance processes.
• Assists with other projects that may occur with consumer loans, including new lending products, marketing promotions, and procedural changes.

What You Bring

• A high school diploma or GED required.
• An associate’s degree or completion of specialized consumer lending courses preferred.
• 3 to 5 years of similar or related experience in loan servicing, including loan insurance product claims, consumer auto loan title processing, and consumer loan maintenance preferred.
• 1 to 3 years of similar or related experience in banking or customer service required.
• Ability to focus with strong attention to detail. (Medium proficiency)
• Reliability, punctuality, and ability to work independently. (Medium proficiency)

Compensation & Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans
• Paid childcare assistance
• Award-winning 401K
• Gym fee reimbursement
• Tuition Reimbursement
• Student loan repayment

Additional Notes

• Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment, and forfeiture of other rights.
• Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws.
• All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws.
• Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS).
• Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC).

Why Join OneAZ?

We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible.

Additional Information

• Target hiring range $18.90/hr. - $26.40/hr. (Depending on experience and prior to any incentives this position is eligible for)
• Position grades could fluctuate based on market value.

Application Instructions

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