Consumer Loan Servicing Specialist

Hybrid Arrangement: In office 100% for first 90 days, then hybrid work available with 2 - 3 days per week in office.

About the role

At Rize Credit Union, we believe banking should go beyond transactions. Our mission is to empower our members and communities through knowledge, access, and care. We're looking for an experienced Consumer Loan Servicing Specialist to join our Loan Administration team and serve as a trusted expert in consumer loan servicing, lease administration, collateral management, and DMV title processing. If you thrive in a fast-paced environment, enjoy solving complex problems, and take pride in delivering exceptional service, we'd love to hear from you.

Responsibilities

• Serve as the department's subject-matter expert for complex loan servicing and title administration matters.
• Process loan modifications, deferments, payoff demands, lien releases, reconveyances, and collateral maintenance.
• Manage end-of-term lease activities, including lease buyouts, purchase options, assumptions, and maturity servicing.
• Administer GAP, MBI, Credit Life, and other protection products, including claims and reconciliations.
• Process DMV title transactions, ownership transfers, lien recordings, releases, and title corrections.
• Partner with members, dealerships, vendors, and internal teams to resolve servicing and collateral issues.
• Investigate escalated concerns, identify process improvements, and recommend solutions that balance member experience and regulatory compliance.
• Provide guidance, mentoring, and training to other team members.

Requirements

• Three to five years of consumer lending or loan-servicing experience.
• Experience with indirect lending, collateral administration, or DMV title processing.
• Strong knowledge of consumer lending regulations, loan products, and servicing operations.
• Exceptional problem-solving, organizational, and communication skills.
• A high degree of accuracy and attention to detail.
• The ability to manage multiple priorities in a fast-paced environment.
• Bilingual English/Spanish skills (preferred).

Benefits

At Rize, you'll be part of a team that is committed to making a meaningful difference in the lives of our members and communities. We foster a culture built on communication, respect, accountability, teamwork, enthusiasm, and exceptional service. When you join Rize, you'll have the opportunity to:

• Make an impact on our members' financial journeys.
• Collaborate with talented and supportive colleagues.
• Expand your expertise in consumer lending and loan servicing.
• Contribute to a mission-driven organization that believes in growth and development.

Pay

The expected hourly pay range for this role at Rize Federal Credit Union is $25.00 - $32.00 per hour. Actual compensation is determined by experience, education, skills, internal equity, and other job-related factors.

Schedule

This is a full-time, 40 hour/week schedule. Applicants must have availability Monday through Friday and must work rotating Saturday shifts (generally 1 - 2 Saturdays per month). Saturday hours are 9am to 1pm.