Consumer Loan Originator

Job Summary

The position is responsible for originating Consumer Loan applications via phone with an emphasis on capturing additional loan opportunities that create mutual benefit.

Essential Job Functions

• Maintains in-depth knowledge of all consumer loan options including but not limited to: personal, share secured, auto, boat, recreational vehicles, business visa’s, and equity loans.
• Obtains and analyzes credit reports to determine member's debt to income ratio and creditworthiness.
• Originates equity loans and identifies and refers 1st Mortgage business opportunities.
• Processes and funds applications on applicable loan types, including but not limited to personal loans and shared secured loans.
• Creates an exceptional handoff to a consumer loan officer for further processing of an approved application.
• Acts as a relationship manager between Consumer Underwriting, Consumer Lending Servicing, Retail Branches and Equity Servicing team.
• Performs all necessary queue management tasks throughout the day.
• Completes service calls and/or other outbound efforts.
• Performs all necessary follow-up communications with new or existing members electronically or by phone, to secure a mutually beneficial relationship.
• Fosters strong relationships and helps with the following: Identifies additional opportunities to strengthen member relationships, Business Partner Referrals, Outbound Sales on targeted member opportunities.
• Demonstrates habits and behaviors consistent with brand guidelines, aimed at becoming the members' lender of choice.
• Performs other job-related duties as assigned.

Requirements

• Minimum Education and Experience: High School diploma or general education degree (GED) and one (1) year experience in a financial institution with consumer lending experience.
• Knowledge, Skills, and Abilities: Knowledge of computers and standard Windows software applications; Ability to type 45 words per minute; Ability to perform 10-key accurately; Ability to read, write, speak, and use proper grammar in English; Must register as an MLO.
• Licenses, Training, and Certifications: Required - Registration with the Nationwide Mortgage Licensing System (NMLS); Renewal on an annual basis.

Hybrid Work Environment and Physical Demands

• Occasionally required to stand, walk, stoop, kneel or crouch.
• Frequently required to sit.
• Regularly required to use hands to finger keys accurately when using calculator machines or computer keyboards; reach with hands and arms.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, ability to adjust focus.
• The noise level in the work environment is usually moderate.