Consumer Lending Manager

About the role

At North Star Community Credit Union, we believe in making a difference in our members' lives through responsible and impactful lending decisions. This role offers an opportunity to lead, coach, and develop a talented lending team while ensuring every loan decision reflects sound judgment, accuracy, and compliance.

Responsibilities

• Lead, coach, and train lending staff on consumer lending policies, procedures, and best practices
• Foster a culture of accountability, learning, and member-focused service excellence
• Manage complex consumer loans from start to finish, including interviewing, underwriting, approval, and closing
• Ensure every loan decision reflects sound credit judgment, accuracy, and compliance
• Support seamless, high-quality member lending experience
• Monitor and analyze loan portfolio performance using a proactive, data-driven approach
• Oversee delinquency management and ensure strong credit quality across the portfolio
• Ensure regulatory compliance and accurate reporting, including oversight of the Visa credit card portfolio
• Identify risks early and take action to protect members and the credit union
• Continuously evaluate lending products, policies, and procedures for improvement
• Partner with leadership to recommend rate and product adjustments
• Support continuous improvement across lending workflows and systems

Requirements

• 5–8 years of experience in consumer lending or financial services
• Proven success in loan origination, underwriting, and portfolio management
• Strong knowledge of consumer lending regulations and compliance requirements
• Demonstrated experience mentoring, coaching, or leading lending staff
• Strong communication skills with the ability to influence, guide, and collaborate
• Proficiency with Microsoft Office and core banking/lending systems
• High level of accuracy, accountability, and professionalism

Qualifications

• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Ability to manage multiple priorities and deadlines
• Experience with data analysis and reporting tools

Skills

• Consumer lending expertise
• Leadership and coaching abilities
• Data analysis and reporting
• Regulatory compliance understanding

Benefits

North Star Community Credit Union offers a competitive benefits package that includes:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Professional development opportunities

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible working hours to accommodate the needs of the role and the credit union.

Why You’ll Love Working Here

• Meaningful Impact: Help shape financial outcomes for members and your team every day
• Leadership Opportunity: Influence lending strategy, performance, and team development
• Supportive Culture: Be part of a team committed to The North Star Way
• Growth & Innovation: Contribute to evolving lending products and practices
• Community Focus: Make a difference beyond the workplace through community involvement

Join Our Team

If you're ready to lead with purpose, coach with impact, and help shape the future of consumer lending at North Star Community Credit Union, we'd love to meet you. Apply today and make a lasting impact on our members, our team, and our community.