Consumer Lending Manager

What You’ll Do

• Lead, Coach & Develop Lending Talent
• Mentor, coach, and train lending staff on consumer lending policies, procedures, and best practices
• Foster a culture of accountability, learning, and member-focused service excellence
• Drive the Full Lending Experience
• Manage complex consumer loans from start to finish, including interviewing, underwriting, approval, and closing
• Ensure every loan decision reflects sound credit judgment, accuracy, and compliance
• Support seamless, high-quality member lending experience
• Strengthen Portfolio Performance & Compliance
• Monitor and analyze loan portfolio performance using a proactive, data-driven approach
• Oversee delinquency management and ensure strong credit quality across the portfolio
• Ensure regulatory compliance and accurate reporting, including oversight of the Visa credit card portfolio
• Identify risks early and take action to protect members and the credit union
• Innovate Products & Improve Processes
• Continuously evaluate lending products, policies, and procedures for improvement
• Recommend enhancements to improve competitiveness and member value
• Stay current on lending trends, emerging products, and competitor rates
• Partner with leadership to recommend rate and product adjustments
• Support Growth & Cross-Functional Success
• Collaborate with marketing to support consumer loan promotions
• Work closely with core systems teams to ensure smooth daily lending operations
• Support continuous improvement across lending workflows and systems

What Success Looks Like

• Lending staff feel supported, confident, and continuously improving under your guidance
• Loan decisions are accurate, compliant, and aligned with credit union standards
• Portfolio performance is strong, with proactive delinquency and risk management
• Members experience smooth, professional, and timely lending service
• Lending products and processes continuously evolve to meet member needs and market trends
• You are seen as a trusted leader, coach, and lending expert within the organization

What You Bring

• 5–8 years of experience in consumer lending or financial services
• Proven success in loan origination, underwriting, and portfolio management
• Strong knowledge of consumer lending regulations and compliance requirements
• Demonstrated experience mentoring, coaching, or leading lending staff
• Strong communication skills with the ability to influence, guide, and collaborate
• Proficiency with Microsoft Office and core banking/lending systems
• High level of accuracy, accountability, and professionalism