Consumer Lending Auto Titles Manager
About the Role
FourLeaf's ultimate goal is to provide the best‑in‑class member and employee experience, beginning with hiring incredible people and giving them a great place to work. The Consumer Lending Auto Titles Manager leads daily operations of the title department, ensuring vehicle titles are accurately inventoried, processed efficiently, and compliant with state and federal regulations. This role manages a team of title specialists and fosters strong relationships with external vendor partners to support seamless title processing and service excellence.
Responsibilities
- Manage a team of title clerks by providing ongoing training, mentorship, and performance evaluations to ensure high levels of accuracy and productivity.
- Supervise the end‑to‑end processing of vehicle titles, ensuring strict adherence to all state and federal regulations.
- Serve as the primary liaison with lienholders, state motor vehicle departments, dealerships, and third‑party vendors to facilitate title transfers and resolve complex issues.
- Implement and maintain a robust title inventory and filing system to ensure all titles are accurately tracked and accounted for.
- Investigate and resolve title‑related discrepancies, including missing documents, incorrect information, and lien release challenges.
- Track and report on daily service levels, including staffing efficiency, response times, and task volumes by monitoring queues, phone activity, and workflow metrics.
- Partner with senior leadership, servicing teams, and cross‑functional departments to identify and implement strategies that drive operational improvements.
- Collaborate with the compliance team to support title audits and ensure regulatory standards are consistently met.
- Lead and support testing initiatives related to core system upgrades, updates, and process enhancements to improve operational efficiency.
- Ensure timely updates to Standard Operating Procedures (SOPs) and develop new SOPs as needed to reflect evolving processes and best practices.
Qualifications
- College degree preferred.
- 5 years of experience focused on auto title processing.
- Minimum of 2 years in a leadership role.
- Experience with dealerships preferred.
- Computer skills: proficient in Excel, PowerPoint, and Word.
- Proficient in Velocity, DNA, and ARCos systems.
Pay
The estimated salary for this role is $94,570.00 – $113,484.00 annually.
Benefits
- Medical, dental, and vision coverage.
- Life and disability insurance.
- Voluntary benefit programs.
- 401(k) plan with employer match.
- Reimbursement and wellness programs.
- Annual performance‑based bonus.
- Additional compensation and benefits may be available.
What Sets Us Apart
- Competitive 401(k) contributions.
- Tuition and fitness reimbursement programs.
- Flexible work options.
- Volunteer opportunities.
- Executive “Water Cooler Chats.”
- Clubs, sports, and social events.
- Food truck days and more.
About FourLeaf
FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well‑being of its members for over 80 years. Through a full range of competitive savings and loan products, FourLeaf supports members at every step of their financial journey—from credit cards to mortgages to first‑time savings accounts.
FourLeaf is an award‑winning workplace, recognized as a Certified Great Place to Work (2024‑2025), America’s Greatest Midsize Workplaces (2025), and one of Fortune’s Best Workplaces in Financial Services & Insurance (2024). As a credit union, its vision is to enrich the lives of members, employees, and communities. Since 2002, FourLeaf has been an integral community partner through charitable giving and development programs in New York and beyond.