Consumer Leasing Specialist

About the role

Perform all functions pertaining to lease accounts such as final bill preparation, satisfaction of tasks and emails sent by Credit Union Leasing of America (CULA), and management of property taxes and violations. Serve as the main point of contact with CULA for all leasing items. Responsible for all post-funding monetary and non-monetary maintenance of leases. Practice conformity to regulations and CULA requirements for leases, property taxes, and violations. Reconciliation of reports and general ledgers.

Responsibilities

• Performs tasks associated with end of lease process and maintenance.
• Prepares ownership transfer documents, updates post origination system, and obtains necessary documentation from lessee to complete disposition or renewal process.
• Reconciliation of reports and lease general ledgers.
• Acts as liaison between HVCU and Credit Union Leasing of America (CULA) and provides guidance on end of lease maintenance functions.
• Participates in relationship status calls and on-site visits to assigned accounts to build relationships and improve service.
• Works closely with Relationship Managers, Account Managers, Customers, and Lease Partners to provide superior customer service.
• Administers property tax bills and delinquent violation bills for applicable lease accounts monthly, including general ledger balancing, research, and payments.
• Adheres to all compliance requirements and all requirements of CULA.
• Responsible for the audit and reconciliation of HVCU’s current lease portfolio against CULA’s current lease portfolio monthly.
• Maintains close relationships with Member Debt Solutions, Accounting, CULA, and other internal and external areas to resolve member issues and reconcile billing and end of lease matters.
• Ensures the Credit Union remains within regulatory compliance requirements by completing internal reports, vendor reports, and reconciling various general ledger accounts, escalating all findings to management.
• Handles all member, vendor, and employee telephone calls and service request inquiries regarding lease extensions, final lease bills, lease property tax bills, parking and/or toll violation bills, lemon law for leases, and other end of lease matters.
• Understands all aspects of the lease lemon law process and facilitates substitution of collateral or vehicle buyback with dealer.
• Reports daily tasks and daily volume to members of Consumer Loan Servicing leadership.
• Provides technical support and training on lease-related matters as needed.
• Creates and maintains job-related procedures to keep current and improve efficiencies.
• Adheres to all Credit Union policies, procedures, and regulatory agency requirements.
• Participates in all required and recommended training and development, including Bank Secrecy Act training (BSA), and demonstrates attained knowledge.
• Participates on Credit Union teams, projects, and strategic initiatives when the opportunity arises.
• Performs additional duties and special projects as assigned.
• Embraces and applies HVCU’s guiding principles to all activities and responsibilities, including the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices.
• Supports the Credit Union’s initiatives by demonstrating teamwork and professionalism.
• Responsible for regular and predictable attendance, including punctuality.

Requirements

• High School Diploma, General Education Development (GED) certificate, or state-authorized high school equivalent certificate required.
• Minimum 2 years of financial institution transferable experience is required.
• Minimum 2 years of Lease Servicing/Lease loan servicing work history, or proven history performing detail-oriented maintenance on high-volume accounts is preferred.
• Minimum 2 years of General Ledger work history (or maintenance of monthly GL, billing, and reconciling differences in GLs in Accounting) preferred.

Benefits

• Base & Variable Pay Structures
• Paid Personal, Holiday & Volunteer Time Off
• Professional Development & Training
• Student Loan Repayment & Tuition Reimbursement Programs
• Medical, Dental & Vision Coverage
• 401(k) With Employer Match & Non-Elective Employer Contribution
• Life, Short-term & Long-term Disability Insurances
• Discounted Loan Rates & Fees