Consumer Incentives Manager

About the role

We're committed to bringing passion and customer focus to the business. The Consumer Incentives Manager is responsible for the administration, governance, reporting, auditing, and ongoing management of Consumer Banking incentive compensation programs.

Responsibilities

• Administer Consumer Banking incentive compensation programs.
• Maintain plan documentation, rules, methodologies, procedures, eligibility requirements, and governance standards.
• Manage quarterly and annual incentive administration processes, including participant eligibility reviews, plan updates, and payout calculations.
• Cook up coordination with Finance, HR, and business partners to ensure timely and accurate incentive payouts.
• Serve as a primary control and audit resource for Consumer Banking incentive programs.
• Establish and maintain incentive administration controls designed to ensure accuracy, consistency, transparency, and compliance.
• Perform routine audits of incentive calculations, participant eligibility, scorecards, production crediting, and payout records.
• Identify discrepancies, investigate root causes, recommend corrective actions, and track resolution.
• Monitor for incentive gaming, unusual activity patterns, data integrity concerns, and policy violations.
• Develop, maintain, and enhance incentive reporting, scorecards, dashboards, rankings, and performance monitoring tools.
• Analyze plan effectiveness, participation trends, payout distributions, performance outcomes, and cost impacts.
• Serve as a subject matter expert on Consumer Banking incentive plans.
• Provide guidance and support to leaders and participants regarding plan mechanics, eligibility, calculations, payouts, and governance requirements.

Qualifications

• Strong knowledge of incentive compensation administration and governance practices.
• Understanding of retail banking products, sales processes, branch operations, and performance measurement methodologies.
• Strong analytical, auditing, investigation, and problem-solving skills.
• Ability to interpret complex compensation plans, business rules, and performance metrics.
• Strong attention to detail with a high degree of accuracy and accountability.
• Ability to work independently while managing multiple priorities and deadlines.
• Excellent verbal, written, and presentation communication skills.
• Strong stakeholder management and relationship-building abilities.
• Ability to handle confidential and sensitive information appropriately.
• Strong organizational and project management skills.

Education and/or Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, Human Resources, Management Information Systems, or a related field.
• Five (5) plus years of experience in incentive compensation administration, compensation analysis, sales performance management, financial analysis, audit, controls, operations, or related disciplines.
• Experience working with highly detailed data sets and business reporting.
• Banking or financial services experience desirable.
• Experience supporting retail sales incentive programs high desirable.
• Experience with compensation governance, audit, or compliance functions.
• Experience developing dashboards and automated reporting solutions desired.