Consumer Experience Leader (FT)

Retail Location – On-site, non-exempt position reporting to the Store Leader.

About the Role

In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words—because we are worn by the hardest-working people of all.

Responsibilities

• Cultivate an environment of genuine consumer connection by delivering exceptional, engaging, efficient, and personalized consumer experiences.
• Bring to life the ultimate retail consumer experience by executing consumer experience program initiatives, Visual Merchandising, and Visual Standards.
• Foster a positive, collaborative team environment to support Associate Engagement.
• Support the Store Leader and Assistant Store Leader with training, coaching, and feedback to ensure positive growth for associates.
• Execute store controls and operating standards (including policy and procedure administration) to maintain profitability and a safe work environment.
• Communicate operational data, product information (mix, trends, needs), local competition, and events to leadership.
• Support revenue-building strategies and monitor performance metrics to achieve or exceed store goals.
• Assist with external partnerships and event promotions for the benefit of the store.
• Support execution of community engagement events and bring forth ideas to grow brand awareness.
• Assist with recruiting and identifying potential talent for all positions.
• Take ownership of individual development and professional growth.

Requirements

• High School Diploma or GED required; College degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Experience in sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training, and development.
• Excellent organization, prioritization, and communication skills.
• Exceptional team and collaboration skills.
• Proficiency in POS Systems and Microsoft Office.

Physical Requirements and Working Conditions

• Typical retail store environment.
• Extended periods of standing and typing on a computer.
• Moderate lifting (30-40 lbs).
• Retail hours, including evenings and weekends.
• National travel required (up to 5%).
• Tobacco-free workplace.

Pay

$20.40–$25.00 per hour.