Consumer Experience Leader (FT)

Retail Location – On-site, non-exempt position.

About the role

In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words—because we are worn by the hardest-working people of all.

Responsibilities

• Cultivate an environment of genuine consumer connection by delivering exceptional, engaging, efficient, and personalized consumer experiences.
• Support the Store Leader and Assistant Store Leader in executing consumer experience program initiatives, Visual Merchandising, and Visual Standards to tell the Carhartt story at the retail level.
• Foster a positive, collaborative team environment to support Associate Engagement, enabling associates to bring their best to work each day.
• Assist the Store Leader and Assistant Store Leader with training, coaching, and feedback for associates to ensure positive growth throughout their journey.
• Support timely and effective execution of store controls and operating standards, including policy and procedure administration, to help the store remain profitable and provide a safe work environment.
• Communicate operational data, product information (mix, trends, needs), local competition, and events to the Store Leader and Assistant Store Leader.
• Support revenue-building strategies set by Corporate and the Store Leader, and monitor performance metrics to achieve or exceed store goals.
• Assist with external partnerships and event promotions for the benefit of the store.
• Support execution of community engagement events and engage with the local community to grow brand awareness.
• Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.
• Take ownership of individual development and professional growth.

Requirements

• High School Diploma or GED required; College degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Experience in sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training, and development.
• Excellent organization, prioritization, and communication skills.
• Exceptional team and collaboration skills.
• Proficiency in PC Skills: POS Systems and Microsoft Office.

Physical Requirements and Working Conditions

• Typical retail store environment.
• Extended periods of standing and typing on a computer.
• Moderate lifting (30-40 lbs).
• Retail hours, including evenings and weekends.
• National travel required (up to 5%).
• Tobacco-free workplace.

Pay

$20.40 - $25.00 per hour based on experience.