Consumer Experience Leader (FT)

Position Details

Position Location: Retail
Department: D2C
Reports To: Store Leader
Job Classification: On-site
FLSA Status: Non-Exempt
Pay Range: $18.90 - $23.15 per hour based on experience

Position Overview

Inspired by Hard Work In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words—because we are worn by the hardest-working people of all.

Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized.
• Bring to life the ultimate retail consumer experience.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Foster a positive, collaborative team environment where associates can bring their best to work each day.
• Train, coach, and provide feedback to associates, ensuring positive growth throughout their journey.
• Contribute to store profitability and safety by supporting store controls and operating standards.
• Communicate with Store Leader and Assistant Store Leader regarding operations data, including product information, local competition, events, etc.
• Support revenue building strategies and monitor performance metrics to help achieve/exceed store goals.
• Assist in external partnerships and event promotions for the benefit of the store.
• Engage with the local community and support Store Leader and Assistant Store Leader with growing brand awareness.
• Aid in recruiting and identifying potential talent for all positions.
• Own individual development and professional growth.

Requirements

• HS Diploma or GED required; College degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention knowledge.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization, and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Physical Requirements and Working Conditions

Typical retail environment; store setting. Extended periods of time standing, typing on a computer is required. Moderate Lifting (30-40 lbs). Retail hours. National travel required (up to 5%). This position has an On-Site location: Associate will work on-site for all work-related activities. Carhartt is a tobacco free workplace. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.