Consumer Experience Leader (FT)

Position Details

Location: Retail Location

Department: D2C

Reports To: Store Leader

Job Classification: On‑site

FLSA Status: Non‑Exempt

Pay

Pay range: $21.60 – $26.47

Responsibilities

• Cultivate an environment of genuine consumer connection by delivering exceptional, engaging, efficient, and personalized consumer experiences.
• Bring to life the ultimate retail consumer experience.
• Support the Store Leader and Assistant Store Leader in telling the Carhartt story at the retail store level by executing consumer‑experience program initiatives, visual merchandising, and visual standards.
• Foster associate engagement by creating a positive, collaborative team environment where associates can bring their best to work each day.
• Provide training, coaching, and feedback to associates, ensuring positive growth throughout their associate journey.
• Execute store controls and operating standards (including policy and procedure administration) to help the store be profitable and maintain a safe work environment.
• Communicate operational data—including product mix, trends, local competition, and events—to the Store Leader and Assistant Store Leader.
• Support revenue‑building strategies set by Corporate and the Store Leader and monitor performance metrics to achieve or exceed store goals.
• Assist with external partnerships and event promotions for the benefit of the store.
• Execute community‑engagement events and generate ideas to grow brand awareness.
• Assist with recruiting and identifying potential talent for all positions.
• Take ownership of individual development and professional growth.

Requirements

• HS Diploma or GED required; college degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Experience in sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training, and development.
• Excellent organization, prioritization, and communication skills.
• Exceptional team and collaboration skills.
• PC skills: POS systems and Microsoft Office.

Physical Requirements and Working Conditions

• Typical retail environment; store setting.
• Extended periods of standing and typing on a computer.
• Moderate lifting (30–40 lb).
• Retail hours.
• National travel required (up to 5%).
• On‑site work for all work‑related activities.
• Carhartt is a tobacco‑free workplace.