Consumer Experience Leader (FT)

Retail Location – On-site, non-exempt position reporting to the Store Leader.

About the role

In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words—because we are worn by the hardest-working people of all.

Responsibilities

• Cultivate an environment of genuine consumer connection by delivering exceptional, engaging, efficient, and personalized retail experiences.
• Support the Store Leader and Assistant Store Leader in executing consumer experience programs, Visual Merchandising, and Visual Standards to tell the Carhartt story at the store level.
• Foster a positive, collaborative team environment to support Associate Engagement.
• Assist with training, coaching, and feedback for associates to ensure their growth throughout their journey.
• Support the Store Leader and Assistant Store Leader in executing store controls, operating standards, policy administration, and maintaining a safe, profitable work environment.
• Communicate operational data, including product trends, local competition, and events, to leadership.
• Support revenue-building strategies and monitor performance metrics to achieve or exceed store goals.
• Assist with external partnerships and event promotions for the store’s benefit.
• Support community engagement events and contribute ideas to grow brand awareness.
• Engage with the local community and assist in recruiting potential talent for all positions.
• Take ownership of individual development and professional growth.

Requirements

• High School Diploma or GED required; College degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Experience in sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge of staffing, coaching, counseling, training, and development.
• Excellent organization, prioritization, and communication skills.
• Exceptional teamwork and collaboration skills.
• Proficiency in POS systems and Microsoft Office.

Physical Requirements

• Typical retail store environment with extended periods of standing and computer use.
• Moderate lifting (30-40 lbs).
• Retail hours, including evenings and weekends.
• National travel required (up to 5%).
• Tobacco-free workplace.

Pay

$18.90 - $23.15 per hour based on experience.