Consumer Experience Leader (FT)

About the Role

Inspired by hard work, we honor the legacy of our founder, Hamilton Carhartt. We drive innovation, earn trust through honesty and integrity, and build lasting customer relationships by delivering solutions that prioritize their needs. This on-site, non-exempt position reports to the Store Leader and is based at a retail location.

Responsibilities

• Cultivate an environment of genuine consumer connection by delivering exceptional, engaging, efficient, and personalized retail experiences.
• Support the Store Leader and Assistant Store Leader in executing consumer experience programs, Visual Merchandising, and Visual Standards to tell the Carhartt story at the store level.
• Foster a positive, collaborative team environment to support associate engagement and growth.
• Assist with training, coaching, and providing feedback to associates to ensure their professional development.
• Support the execution of store controls, operating standards, policy administration, and profitability while maintaining a safe work environment.
• Communicate operational data, product information (mix, trends, needs), local competition, and events to the Store Leader and Assistant Store Leader.
• Support revenue-building strategies and monitor performance metrics to achieve or exceed store goals.
• Assist with external partnerships, event promotions, and community engagement events to grow brand awareness.
• Engage with the local community and contribute ideas to enhance brand visibility.
• Support recruiting efforts and identify potential talent for all positions.
• Take ownership of individual development and professional growth.

Requirements

• High School Diploma or GED required; College degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Experience in sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge of staffing, coaching, counseling, training, and development.
• Excellent organization, prioritization, and communication skills.
• Exceptional teamwork and collaboration skills.
• Proficiency in POS systems and Microsoft Office.

Physical Requirements and Working Conditions

• Typical retail store environment with extended periods of standing and computer use.
• Moderate lifting (30-40 lbs).
• Retail hours, including evenings and weekends.
• National travel required (up to 5%).
• Tobacco-free workplace.

Pay

$20.40 - $25.00 per hour based on experience.