Consumer Experience Lead, Retention Services

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions). Also must not create sections with filler like "commensurate with experience", "not specified", etc. Pay and Schedule only if posting actually states them. The posting includes a Pay Range: "$71—$71 USD". That's a specific pay range (though seems weird same min and max). It's stated, so we can include Pay section. Schedule: "EXPECTED HOURS OF WORK: This position generally operates during normal business hours; however, specific start and end times may vary based on business needs, workload, and job responsibilities. Occasional work outside of normal business hours may be required." That's schedule info, so we can include Schedule section. Benefits: The posting mentions "competitive benefits" in intro, but not specific benefits list. It says "enjoy competitive benefits." That's vague; not specific list. According to rule: do NOT create Benefits section unless posting actually states them. It only says competitive benefits generically, not specific. Likely we should not include Benefits section because no specific benefits listed. However we could include a short paragraph about benefits? The rule: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". "competitive benefits" is vague but not placeholder like "varies". It's a statement but not specific list. Might be considered filler? Safer to omit Benefits section. Skills: The posting includes language skills, proficiency with Veeva Vault, familiarity with BI tools. Those could go under Skills. Also maybe under Qualifications. We need to decide sections. We have sections: About the role (intro paragraph), Responsibilities (PRIMARY DUTIES list), Requirements (maybe EXPERIENCE?), Qualifications / REQUIRED EDUCATION (education), Skills (language skills, Veeva proficiency, BI tools), Pay, Schedule. We must not repeat job title as heading. Use

for each section heading. We need to use

• for any list of duties/requirements/benefits. For prose use

  . We must preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can reorganize into sections. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we need to cut out the EEO statement, ADA statement, privacy policy, scam warning, etc. Also remove "SUMMARY:" maybe treat as part of About the role? The summary is a paragraph; we can include it in About the role. We need to keep the substantive content: The intro paragraph about New Era Technology, mission, etc. That's About the role. Then the SUMMARY paragraph: "Operational leadership for customer experience (CX) and retention initiatives within a highly regulated pharmaceutical environment. This role oversees vendor-driven marketing operations, Veeva promotional submissions, data and reporting, and cross-functional execution while proactively identifying opportunities to optimize processes, resolve complex operational challenges, and scale business value. The ideal candidate functions with a high degree of autonomy, thrives in ambiguous environments, and connects detailed execution to overarching CX and retention objectives." That's also about the role; could be part of About the role. Then PRIMARY DUTIES: list of duties (starting with "Lead day-to-day operational activities..."). Then EXPERIENCE: list of experience requirements. Then LANGUAGE SKILLS: two sentences. Then QUALIFICATIONS / REQUIRED EDUCATION: bullet? It's a sentence: "Bachelor's Degree in Marketing, Business Administration, Healthcare Management, Data Analytics, or a related field; master's degree or industry certifications preferred.Strong proficiency with Veeva Vault (Promats/MedComms) and vendor management systems.Familiarity with business intelligence tools such as Power BI or Tableau." Actually that seems like qualifications. Then PHYSICAL DEMANDS: description. Then WORK ENVIRONMENT: EXPECTED HOURS OF WORK, TRAVEL. Then Pay Range. We need to decide which sections to create. We have: - About the role: combine intro paragraph + summary. - Responsibilities: PRIMARY DUTIES list. - Requirements: maybe EXPERIENCE (10+ years etc.) Could be considered Requirements. - Qualifications: education + Veeva proficiency + BI tools. - Skills: Language skills (English) maybe also include Veeva proficiency? But we already put Veeva under Qualifications. Could also put language skills under Skills. - Benefits: we might omit. - Pay: include Pay Range. - Schedule: include EXPECTED HOURS OF WORK and TRAVEL. We also have PHYSICAL DEMANDS and WORK ENVIRONMENT (including hours and travel). Could be part of Schedule or a separate section like Working Conditions. But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to fit physical demands somewhere; maybe under Schedule? Not ideal but we could include under Schedule as part of work environment. Or we could add a short paragraph under Schedule about expected hours and travel, and maybe mention physical demands as part of Schedule? The rule: only use those headings; we cannot create other headings. So we must place physical demands somewhere within allowed sections. Perhaps under Schedule we can include both hours and physical demands. Or under Qualifications? Not appropriate. Could put under Responsibilities? Not. Better: Use Schedule for hours and travel, and maybe include physical demands as a note within Schedule. The rule says include a section ONLY when posting has real, specific content for it. Schedule section will have content: expected hours, occasional work outside normal business hours, minimal travel, physical demands (regular use of hands, etc.). That's specific. Thus Schedule heading will contain those details. Now Benefits: we have only "competitive benefits" generic; maybe we can omit Benefits section. Now we need to ensure we don't repeat content. We'll need to extract and rephrase? We must preserve all substantive information; we can keep sentences as is, but we need to avoid duplication. We'll need to ensure we don't miss any piece. Let's list all substantive content blocks: Intro paragraph: "Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together" Note: "Apply today..." is application instruction; we must remove application instructions. So we should cut "Apply today and help us shape the future of work—together". Also maybe "Apply today" is instruction. So we remove that sentence. Thus About the role paragraph will be the rest without that sentence. Next: SUMMARY paragraph: "Operational leadership for customer experience (CX) and retention initiatives within a highly regulated pharmaceutical environment. This role oversees vendor-driven marketing operations, Veeva promotional submissions, data and reporting, and cross-functional execution while proactively identifying opportunities to optimize processes, resolve complex operational challenges, and scale business value. The ideal candidate functions with a high degree of autonomy, thrives in ambiguous environments, and connects detailed execution to overarching CX and retention objectives." We can keep that as part of About the role or separate. Since we already have About the role, we can append. Now PRIMARY DUTIES list (each line starts with a verb). We need to turn into

  • . List: - Lead day-to-day operational activities supporting enterprise CX and retention initiatives across commercial operations. - Manage external vendor relationships, including deliverable tracking, performance monitoring, contract execution, and complex issue resolution. - Own and manage end-to-end Veeva submission processes, ensuring marketing and promotional materials are accurately prepared, submitted, tracked, and compliant with regulatory standards and timelines. - Review, interpret, and synthesize disparate data and reporting from multiple vendors across varied formats, structures, and levels of detail. - Identify data discrepancies, market trends, performance gaps, and optimization opportunities; translate raw vendor data into clear, actionable business insights. - Partner with internal analytics and data teams to validate vendor inputs, streamline reporting workflows, and build scalable reporting infrastructure. - Navigate evolving systems and processes, translating ambiguous or incomplete requests into structured execution plans and actionable next steps. - Drive continuous process improvement across vendor management, promotional review workflows, reporting systems, and CX capabilities. - Collaborate cross-functionally with Account Management, Marketing, Customer Experience, Data, and Compliance to maintain operational alignment and anticipate project risks. Now EXPERIENCE list: - 10+ years of operational experience within the pharmaceutical industry, specifically focused on commercial operations, marketing operations, or CX capabilities. - Direct, hands-on experience navigating Veeva submission systems and promotional review/approval (MLR) processes. - Proven background managing complex third-party marketing, data, and technology vendors, including contract oversight and SLA performance management. - Demonstrated experience synthesizing unstructured datasets and creating executive-level operational reporting. Now LANGUAGE SKILLS: - Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English. - Ability to communicate effectively in English, both verbally and in writing, with employees, customers, vendors, and other business partners, as applicable to the position. Now QUALIFICATIONS / REQUIRED EDUCATION: - Bachelor's Degree in Marketing, Business Administration, Healthcare Management, Data Analytics, or a related field; master's degree or industry certifications preferred. - Strong proficiency with Veeva Vault (Promats/MedComms) and vendor management systems. - Familiarity with business intelligence tools such as Power BI or Tableau. Now PHYSICAL DEMANDS: - Regular use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment, including repetitive motions such as typing, scrolling, and mouse use. - Ability to communicate effectively and understand verbal communication in person, by telephone, and through video conferencing or other remote communication tools. - Ability to view and read information on computer screens and printed materials, including the ability to adjust focus. - The position requires prolonged periods of computer use and viewing a computer screen. Now WORK ENVIRONMENT: EXPECTED HOURS OF WORK: This position generally operates during normal business hours; however, specific start and end times may vary based on business needs, workload, and job responsibilities. Occasional work outside of normal business hours may be required. TRAVEL: Minimal travel may be required on an as-needed basis (REMOTE) Note: "(REMOTE)" maybe indicates remote work? It's in parentheses after travel line. We'll keep as part of travel. Now Pay Range: "$71—$71 USD". That's weird but we keep. Now we need to omit boilerplate: EEO/AA statement, ADA statement, privacy policy, scam warning, etc. Now we need to output HTML fragment with headings

    for each section we include. We need to decide which sections to include: - About the role (intro + summary) - Responsibilities (primary duties) - Requirements