Consumer Experience Lead

About the role

For our client, we are seeking a Consumer Experience Lead to join the team of a leader in the Healthcare space. This role will drive operational improvements that enhance the consumer experience across primary care services and support broader organizational effectiveness. The ideal candidate will partner closely with cross-functional stakeholders to identify friction points, strengthen accountability, and improve how work gets done. Success in this position will come from using analytical insight, disciplined execution, and strong relationship management to advance performance outcomes in a healthcare environment. Location: Remote - US based candidates only, no visa sponsorship available

Pay

$104,000 – $143,000 annually

Responsibilities

• Lead initiatives to improve business performance and organizational effectiveness
• Analyze complex issues to identify root causes and improvement opportunities
• Build cross-functional relationships and influence decision-making
• Manage escalations and ensure accountability for deliverables
• Enhance operations through process optimization and documentation

Qualifications

• Bachelor's degree
• 3+ years of experience in healthcare operations
• 3+ years of project management experience
• 3+ years of project leadership experience
• Strong analytical skills with a focus on root cause analysis
• Must reside in EST or CST time zones

Benefits

• Medical, dental and vision coverage
• 401(k) retirement savings plan
• Paid time off, including company and personal holidays
• Paid parental and caregiver leave
• Short-term and long-term disability insurance
• Life insurance and additional wellness opportunities