Consumer Experience Strategy Lead

About The Job

Sanofi is a leading pharma company undergoing digital transformation in interactions with patients, customers, employees, and stakeholders. The Consumer Experience (CX) Strategy Lead develops end-to-end consumer experience strategies and digital solutions for Sanofi's patients, customers, and staff, ensuring seamless integration across products and services within the company's ecosystem. This role involves aligning with the product roadmap, understanding user needs, and market demands, while also pushing the boundaries of what's possible.

Main Responsibilities

• Deliver CX strategy across digital products and end-to-end journeys for the organization: define plans, principles, based on research and insights, and measurement frameworks.
• Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency.
• Work closely with direct and indirect team members to define, document, share, and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions.
• Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors.
• Mentor, share, and empower the team to stay informed of changes in the industry, constantly learn, and grow as a CX Strategist.
• Embody excellence in consumer experience at all levels and influence product and service strategy direction.
• Influence CX Strategy across the business and corporate, including product and service development functions.
• Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations, and stakeholder groups.
• Affect deep levels of change in how CX functions with its peers in Global Business Units, R&D, Corporate, and Engineering.

About You

• Strong analytical skills with ability to absorb qual and quant data to synthesize key challenges or learnings.
• Strong communication and presentation skills to convey recommendations efficiently.
• Strategic planning for CX: Recognized ability to draw plans from assessments based on product roadmap, team maturity, existing knowledge gaps, business priorities.
• Strong business acumen, with ability to understand value generation and business modeling.
• Digital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, to be best advice to Digital product owners.
• CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measures of efficacy.
• International experience, with understanding of cultural sensitivities as the role is global.
• High EQ to manage different stakeholders within the organization and understand how to bring them along.

Key Qualifications

• Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field.
• Masters degree in relevant field a plus.
• 7+ years of hands-on CX/UX strategic roles at a large global enterprise experience, agency, consulting, or Start-up/scale-up is a must, in the context of digital product or software design.
• Solid understanding of how to create, measure, and refine consumer experience strategy based on user research, human factors, customer feedback, and market data.
• Embody a strong and effective user's point of view inside the organization.
• Familiarity with pharma/health technology is a plus.
• English communication skills on a professional level (verbal and written) for candidates out of USA.

Desired Traits

• Vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company.
• Agility, decisiveness, resilience, transparent communications, and openness with strong attention to details.
• Comfortable with change and ambiguity: you are naturally confident in a shifting world.
• The ability and interest to help lead cultural shifts in the organization, including digital transformation.
• An intellectual curiosity that inspires others around you.
• Culturally curious, willing to work in an international environment.

Why Choose Us?

• Make your work count by supporting a company that brings life-changing treatments to millions and is committed to doing right by patients, communities, and the planet.
• Drive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably.
• Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed.
• Thrive in inclusive, high-performing teams where every role matters and every voice helps shape whats next.