Consumer Experience Strategy Lead

About the role

Sanofi is a leading pharmaceutical company undergoing significant digital transformation in its interactions with patients, customers, employees, and stakeholders. The Consumer Experience (CX) Strategy Lead develops the end-to-end consumer experience strategy and digital solutions for Sanofi's patients, customers, and staff, ensuring seamless and easy access to health care services across various products and services within the company's ecosystem. This role involves aligning with the product roadmap, understanding user needs, and market trends, while also inspiring teams to innovate and push the boundaries of what's possible.

Responsibilities

• Deliver CX strategy across digital products and end-to-end journeys for the organization: define plans, principles, based on research and insights and measurement frameworks
• Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency
• Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions
• Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors
• Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist
• Embody excellence in consumer experience at all levels and influence product and service strategy direction
• Influence CX Strategy across the business and corporate, including product and service development functions
• Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups
• Affect deep levels of change in how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering

Qualifications

• Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field
• Master’s degree in relevant field a plus
• 7+ years of hands-on CX/UX strategic roles at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product or software design
• Strong understanding of creating, measuring, and refining consumer experience strategy based on user research, human factors, customer feedback and market data
• Embody a strong and effective user’s point of view inside the organization
• Familiarity with pharma/health technology is a plus

Desired Traits

• Vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company
• Agility, decisiveness, resilience, transparent communications, and openness with strong attention to details
• Comfortable with change and ambiguity: you are naturally confident in a shifting world
• The ability and interest to help lead cultural shifts in the organization including Digital transformation
• An intellectual curiosity that inspires others around you
• Culturally curious, willing to work in an international environment