Consulting Partner

About the role

We are seeking an experienced Business Consultant / Senior Business Analyst to lead strategic platform evaluation and transformation initiatives across enterprise applications.

Responsibilities

• Close collaboration with executive stakeholders, business users, vendors, and technology teams to assess current business processes, identify improvement opportunities, evaluate technology solutions, and provide executive-level recommendations that support business transformation objectives.
• Leading enterprise application assessment and transformation programs.
• Developing executive presentations and strategic recommendations.
• Leading organizational change and transformation initiatives.

Requirements

• Extensive consulting experience.
• Strong business analysis capabilities.
• Past experience leading enterprise application assessment and transformation programs.
• Proven experience in business process analysis and requirements management.
• Experience working with executive leadership and cross-functional stakeholders.
• Experience developing executive presentations and strategic recommendations.
• Strong analytical, facilitation, and problem-solving skills.
• Experience migrating or modernizing multiple enterprise application platforms.
• Experience conducting platform evaluations and vendor assessments.
• Experience creating business cases, vendor scorecards, and executive recommendations.
• Experience documenting current-state and future-state business processes.
• Expertise in facilitating stakeholder interviews and executive workshops.
• Experience performing financial analysis, ROI studies, and cost-benefit assessments.
• Experience evaluating and selecting one or more of the following platforms: Zendesk, Salesforce Service Cloud, Microsoft Dynamics 365 ServiceNow, Oracle Service Solutions, Pega Customer Service, other CRM, customer service, or case management platforms.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, Engineering, or related field.
• 10+ years of consulting, business analysis, or industry experience.

Skills

• Consulting Skills: Business Transformation, Digital Strategy, Platform Assessment, Process Optimization, Organizational Change Management, Business Analysis, Requirements Gathering, Process Mapping, Gap Analysis, Use Case Development, User Story Creation, Financial Analysis, Business Case Development, Cost-Benefit Analysis, ROI Analysis, Project Management, Project Planning, Risk Management, Stakeholder Management, Executive Reporting, Workshop Facilitation, Communication Skills, Executive Presentations, Vendor Management, Stakeholder Facilitation, Negotiation, Written & Verbal Communication.

Benefits

TCS Employee Benefits Summary
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Pay

$110,000 - $130,000 year

Schedule

N/A