Consultation Services Coordinator

About the role

Provide consultation services to participants and/or their representatives accessing Community First Services and Supports (CFSS) through a person-centered approach that promotes self-direction and reflects the core Principles of Self-Determination. This includes supporting individuals to make meaningful decisions about how they want to live their lives, exercise authority over a designated budget, and organize resources in ways that enhance their quality of life. Responsibilities also include fostering accountability in the use of public funds, recognizing the valuable contributions individuals with disabilities bring to their communities, and affirming the essential role of self-advocates in shaping and navigating a redesigned support system.

Services include CFSS orientation and training, ongoing case management, assistance with service plan development, and facilitation of connections to external resources and service providers.

Responsibilities

• Demonstrate consistent mastery of grammar and a broad vocabulary to clearly express thoughts, ideas, and actions; excel in structuring and conveying complex concepts to diverse audiences; actively listen and probe for deeper understanding; and consistently summarize intricate ideas and situations with accuracy and clarity.
• Perform at a high level in dynamic environments while serving as a proactive advocate for change; skillfully balance the need for consistency with the benefits of adapting behavior to evolving circumstances; and apply a deep understanding of political, commercial, and practical factors that influence change to anticipate impacts and guide appropriate responses.
• Serve as a subject matter expert across all Lifeworks service offerings with a comprehensive understanding of service structures and access pathways; provide mentorship to colleagues seeking to deepen their knowledge of Self-Directed and In-Home service lines, as well as the competitive landscape in which Lifeworks operates.
• Benchmark best practices from within and outside the industry to inform organizational improvements; participate in professional conferences; maintain relevant certifications; and be recognized as an expert within the organization and potentially across the industry, often holding leadership roles in professional associations and maintaining superior credentials in the functional area.
• Advocate passionately for individuals’ desired outcomes, even when facing resistance from extended support teams; treat individuals with respect; achieve optimal outcomes by identifying and leveraging strengths and preferences; and serve as a resource for colleagues in recognizing and supporting individual strengths and goals.
• Build and sustain strong, authentic, and mutually beneficial relationships across diverse styles and backgrounds; expand networks proactively through shared interests and goals; transform challenging relationships into productive ones, especially during difficult circumstances; and prioritize internal and external customer needs while defining team requirements and making sound decisions that balance short- and long-term outcomes.
• Perform other duties as assigned.

Requirements

• High school diploma and a minimum of one year of full-time experience providing direct services to individuals with disabilities and/or adults age 65 and older.
• Experience coordinating or directing services for individuals with disabilities or older adults, including experience with self-directed service models.
• Bachelor’s degree in a human-services–related field preferred. Relevant fields may include, but are not limited to, disciplines focused on human behavior, skill development, cultural studies, rehabilitation, or the arts as they relate to human care and support.
• Personal experience coordinating one’s own services within a self-directed model preferred.
• Case management experience related specifically to Minnesota’s Long-Term Services and Supports preferred.

Skills

• Willingness and ability to travel 20–35% of the time to engage with participants, their representatives, state and lead agency personnel, and to attend external trainings.
• Possess a valid driver’s license, maintain a clean driving record, and have access to reliable transportation for work-related travel.
• Proficiency in the Microsoft Office Suite and strong general computer skills.
• Strong analytical skills and financial literacy.
• Strong verbal and written communication skills.
• In-depth knowledge of Minnesota’s Long-Term Services and Supports, with a specific focus on Disability and Aging services and associated funding sources.
• Commitment to the Principles of Self-Determination and person-centered service delivery.
• Able to pass both the State of Minnesota Department of Human Services background study and a drug screening.
• Experience working with intersectional and diverse identity groups.

Benefits

• 18 days of PTO accrued in the first year of employment.
• 11 paid holidays (New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and a Personal Holiday).
• Medical, dental, vision, life, AD&D insurance, short & long-term disability coverage.
• Health Savings Account (HSA), Flexible Savings Account (FSA), and prescription drug coverage.
• Up to $3,000 annually in tuition reimbursement and student loan forgiveness when eligibility requirements are met.
• 403(b) retirement plan – Lifeworks contributes 3% of your salary and matches up to 4% of employee contributions.
• Employee Assistance Program (EAP).

Pay

$49,000-$55,000

Bonus Eligible: Yearly

Schedule

Full-time; 40 hours/week, Monday – Friday (Exempt)

Location

Lifeworks Services – Richfield/Hybrid