Consultant, Sales and Service (University of Cincinnati)

About the role

Playfly Sports is seeking a Consultant, Sales and Service to join their partnership with the University of Cincinnati. This role acts as the primary liaison between the university's athletics department and its current client base, focusing on renewing and growing season ticket accounts and generating new business through upselling, cross-selling, and referrals.

Responsibilities

• Perform outbound calls and handle inbound calls for all ticketed sports.
• Inventory and sell season tickets, renewals, upgrades, add-ons, group tickets, partial/mini-plan packages, and single-game tickets.
• Meet or exceed weekly and monthly sales goals while exceeding client expectations in value and customer service.
• Maintain a minimum of 30 connections per day, often requiring 80 call attempts.
• Ensure seamless collaboration with athletic department and foundation/annual fund to provide world-class service and maximize revenue generation opportunities.
• Conduct sales and relationship cultivation calls, texts, emails, and attend season ticket member events for all ticketed university athletics sporting events.
• Day-to-day leadership and mentoring provided by the Playfly Aspire Leadership team.
• Receive tools, programs, and systems necessary to "BE GREAT."

Requirements

• Bachelor’s Degree preferred but not required.
• Experience in ticket sales preferred but not required.
• Experience with ticketing software and CRM programs preferred but not required.
• Desire to grow a career in the sports ticket sales industry or collegiate athletics.
• Strong work ethic, self-starter, demonstrated organizational skills, and attention to detail.
• Genuine desire to help people.
• Computer proficient (Microsoft Word, Excel, Outlook, PowerPoint).
• Excellent communication, presentation, and listening skills.
• Ability to remain focused on sales goals, work independently, and as part of a team.
• Encourage collaboration, flexibility, equity, and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported.
• Availability to work outside typical office hours including nights and weekends as needed.

Qualifications

• Available to work outside typical office hours including nights and weekends as needed.
• Walking, standing, bending, and carrying of light office items required.
• Occasional travel may be required.

Skills

• Outbound calling and service inbound calls for all ticketed sports.
• Inventory and sell season tickets, renewals, upgrades, add-ons, group tickets, partial/mini-plan packages, and single-game tickets.
• Meet or exceed weekly and monthly sales goals while exceeding client expectations in value and customer service.
• Maintain a minimum of 30 connections per day, often requiring 80 call attempts.
• Ensure seamless collaboration with athletic department and foundation/annual fund to provide world-class service and maximize revenue generation opportunities.
• Conduct sales and relationship cultivation calls, texts, emails, and attend season ticket member events for all ticketed university athletics sporting events.
• Day-to-day leadership and mentoring provided by the Playfly Aspire Leadership team.
• Receive tools, programs, and systems necessary to "BE GREAT."

Benefits

Playfly Sports is committed to providing a supportive and inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. The company is also dedicated to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status.

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

The Consultant, Sales and Service role requires availability to work outside typical office hours including nights and weekends as needed.