Sales Executive Cincinnati

Market-based role driving sales initiatives for Marriott Select Brand Hotels in the Cincinnati area. Must live within a 50-mile radius of Cincinnati, OH / Northern Kentucky.

About the Role

Drives revenue to achieve Hotel’s topline goals for each of their represented hotels by proactively soliciting all business segments, including new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Focuses on properties' BT Pricing strategy. Provides property support by coordinating and executing property internal mining efforts at assigned hotels. Partners with Leadership to ensure competitive sales strategies are in place for the hotel and stay competitive within the market by aligning on sales activities to generate business and communicate real-time competitor intel. Reports directly to Property Sales Leader (ASL or DOS/DOSM) and works closely with hotel General Managers. May work with Local Sales and U.S. Account Sales/GSO teams to drive production from targeted high-priority accounts, including maximizing special corporate business within the represented marketplace.

Responsibilities

• Works with Property Sales Leader (ASL or DOS/DOSM) to identify top accounts of each stakeholder hotel, determine account deployment structure, identify key buyers within each account, and coordinate efforts to drive demand and pull-through business.
• Assists Property Sales Leader in identifying share shift targets.
• Ensures effective and efficient funnel management through available systems and collaboration with Multi-Hotel Sales.
• Manages daily Status Change reports to help close hotel business.
• May work with Local Sales and U.S. Account Sales/GSO teams to drive production from targeted high-priority accounts, including maximizing special corporate business within the represented marketplace.
• Provides property support by coordinating and executing property internal mining efforts for assigned hotels.
• Solicits new business from non-deployed small business accounts, reader boards, and leads sent through internal referral mechanisms.
• Solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales & Marketing Planning and Support or other third-party data sources.
• Utilizes internal lead referral tools (e.g., eProspecting Portal) to solicit new business opportunities and contacts.
• Ensures Hotel has a property lead generation program to identify new business.
• Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate.
• Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, site inspections, new business calls, face-to-face activities).
• Conducts customer-facing sales activities on behalf of the hotels in partnership with Property Coordinator/Resource as appropriate (e.g., lunch and learns, social hours, company of the month activities, local industry events, Convention and Visitors Bureau (CVB) activities).
• Conducts site inspections for customer accounts as appropriate.
• Maintains complete and up-to-date lead information on each account in CI/TY SFA Web and EMPOWER to verify accurate reporting and customer base information.
• Qualifies and maintains customer’s long-term business potential and refers customers to market, field, hotel, or national sales office as required.
• Verifies accurate and timely lead turnover to other Sales Channels and partners closely with Multi-Hotel Sales to ensure qualified leads are entered into CI/TY SFAWeb.
• Leverages MI Leads for Out of Org, Non-Deployed Accounts.
• Presents stakeholder hotel benefits and features based on customer needs.
• Understands and utilizes all business processes written in support of the sales organization.
• Utilizes negotiation skills and creative selling abilities to uncover new business.
• Uses all information systems (e.g., CI/TY SFA Web, MRDW, MarRFP-SAPP, Hoteligence, Account Relationship Management (ARM)) to research deployment and value of accounts deemed important for stakeholder hotels.
• Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand) to sell effectively against the competition.
• Communicates trends, opportunities, and market changes to appropriate parties as needed.
• Leverages all available sales channels (e.g., marriott.com, group and transient intermediaries, field sales, worldwide reservation offices) to optimize sales revenues.
• Understands and actively utilizes company marketing initiatives/incentives to convert cold leads to warm leads.
• Tracks weekly activities and their relationship to revenue and room night production.
• Sets day-to-day priorities to complete assigned responsibilities.
• Actively participates and contributes to Sales Strategy Meetings as appropriate.
• Adjusts to significant variation in daily workload through independent prioritization.
• Drives revenue from local non-deployed accounts by proactively soliciting new business from small business accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads.
• Activates local tactics for deployed accounts to pull-through local buyer needs.
• Communicates best practices for generating creative revenue opportunities.

Building Successful Relationships

• Leverages deployed account resources to drive business for properties and identified hotels to pull-through business and grow account share.
• Participates in community and hotel networking events (e.g., Rotary Clubs, RI Social Hours, Chamber of Commerce).
• Visits neighborhood target and local small business accounts and coordinates follow-up efforts.
• Coordinates with Property Sales Leader to understand needs and priorities of stakeholder hotels to identify focus areas.
• Works collaboratively with all sales channels (e.g., Multi-Hotel Sales, Account Sales, and Global Sales) to establish coordinated sales efforts that are complementary and not duplicative.
• Handles customer care issues and, as necessary, refers them to the appropriate owner.
• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services customers to obtain and grow share of the account.
• Executes and supports the company’s customer service standards.
• Engages in property-related events that support the development of new accounts (e.g., General Manager (GM) Reception, Concierge Level hospitality).

Requirements

• High school diploma or GED; 2 years of experience in sales and marketing, guest services, front desk, or related professional area.
• OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Preferred Qualifications

• 4-year college degree.
• Previous experience in proactive lead generation in hospitality and sales discipline.
• Knowledge of property-specific business segments (e.g., group, catering, transient).
• Knowledge of the hospitality industry.

Pay

Pay Range: $71,000 - $92,000 Annually. Bonus eligible.

Schedule

Full Time. Located remotely? Yes.