Consultant, Sales and Service (Florida Gulf Coast University)

About the role

The Consultant, Sales and Service role at Florida Gulf Coast University is a key position within the Athletics Department. The role involves serving as the primary liaison between the department and current and prospective fans and donors, focusing on renewing and growing season ticket accounts, mini plan holders, group ticket relationships, and generating new business through upselling, cross-selling, and referrals.

Responsibilities

• Sell ticketed sports including basketball, soccer, baseball, softball, and volleyball; and their full menu of ticketed products.
• Perform arena tours, on-site presentations, outbound calls, and service inbound calls for the Athletic Department for all ticketed sports.
• Inventory available for sale across this location includes, but is not limited to season tickets, renewals, upgrades and add-ons, group tickets, partial/mini-plan ticket packages, single-game tickets and stand-alone donations.
• Meet or exceed sales goals while providing superior customer service.
• Grow sales portfolio continuously by attracting additional business leads.
• Manage and retain large account base of season ticket members and group sales clients.
• Service all existing season ticket members.
• Facilitate season ticket member upgrades and additional seat requests.
• Set and execute out of office and arena tour appointments to grow relationships and revenue within the current fan base and prospective leads.
• Maintain records of all prospects and customers within the ticketing database.
• Make a minimum of 30 connections (conversations) with fans daily, with regular tracking in CRM.
• Contact local businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans, and group ticket plans.
• The candidate will be accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals.
• Provide exceptional customer service to fans.
• Perform sales and relationship cultivation phone calls, text messages, emails etc. with season ticket holders, businesses, individuals, groups and prospective buyers.
• Utilize strategic ticketing programs, promotions, and sales strategies to generate season ticket revenue.
• Execute season ticket retention programs and build relationships with assigned season ticketholders.
• Other job-related duties as assigned.

Requirements

Bachelor’s degree is preferred but not required. Experience with ticketing software and CRM program is preferred. Paciolan ticketing software and Salesforce CRM experience is a plus. Travel, Lifting, Physical Requirements: Availability to work outside typical office hours including nights and weekends as needed. The work is sedentary in nature, walking, standing, bending and carrying of light office items is required. The work is typically performed in an adequately lighted and climate-controlled office environment.

Qualifications

• Experience with ticketing software and CRM program.
• Paciolan ticketing software and Salesforce CRM experience.
• Computer proficient (Microsoft Word, Excel, Outlook).
• Excellent communication, presentation and listening skills.
• Ability to work well with others and comfortable taking initiative.
• Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported.
• Ability to work nights and weekends when needed.

Skills

• Customer service and retail sales experience.
• Genuine desire to help people.
• Strategic ticketing programs, promotions, and sales strategies.
• Outbound sales activity and daily goals.
• Exceptional customer service.
• Phone calls, text messages, emails etc. with season ticket holders, businesses, individuals, groups and prospective buyers.

Benefits

Playfly Sports offers a comprehensive benefits package that includes health insurance, retirement plans, paid time off, and more. Specific details about these benefits are not provided in the job posting.

Pay

The pay range for this role is not specified in the job posting. Please refer to the company's internal compensation guidelines for more information.

Schedule

The schedule for this role is not specified in the job posting. Please refer to the company's internal scheduling policies for more information.