Consultant, Sales and Service (Florida Gulf Coast University)

About the role

The Consultant, Sales and Service role at Florida Gulf Coast University is a key position within the Athletics Department. This role serves as the primary liaison between current and prospective fans and donors and the Athletics Department, focusing on renewing and growing all season ticket accounts, mini plan holders, group ticket relationships, and generating new business through upselling, cross-selling, and referrals.

Responsibilities

• Sell ticketed sports including basketball, soccer, baseball, softball, and volleyball; and their full menu of ticketed products.
• Perform arena tours, on-site presentations, outbound calls, and service inbound calls for the Athletic Department for all ticketed sports.
• Inventory available for sale across this location includes, but is not limited to season tickets, renewals, upgrades and add-ons, group tickets, partial/mini-plan ticket packages, single-game tickets and stand-alone donations.
• Meet or exceed sales goals while providing superior customer service.
• Grow sales portfolio continuously by attracting additional business leads.
• Manage and retain large account base of season ticket members and group sales clients.
• Service all existing season ticket members.
• Facilitate season ticket member upgrades and additional seat requests.
• Set and execute out of office and arena tour appointments to grow relationships and revenue within the current fan base and prospective leads.
• Maintain records of all prospects and customers within the ticketing database.
• Make a minimum of 30 connections (conversations) with fans daily, with regular tracking in CRM.
• Contact local businesses and individuals via phone, in-person appointments and networking events to sell season tickets, corporate, partial plans, and group ticket plans.
• The candidate will be accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals.
• Provide exceptional customer service to fans.
• Perform sales and relationship cultivation phone calls, text messages, emails etc. with season ticket holders, businesses, individuals, groups and prospective buyers.
• Utilize strategic ticketing programs, promotions, and sales strategies to generate season ticket revenue.
• Execute season ticket retention programs and build relationships with assigned season ticketholders.
• Other job-related duties as assigned.

Requirements

Bachelor’s degree is preferred but not required. Experience with ticketing software and CRM program is preferred. Experience with Ticket Return software and HubSpot CRM is a plus but not required. Experience in ticket sales is preferred but not required. Previous customer service or retail sales experience; display a genuine desire to help people. Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented. Excellent communication, presentation and listening skills. Ability to work well with others and comfortable taking initiative. Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported. Ability to work nights and weekends when needed. Paciolan ticketing software and Salesforce CRM experience is a plus. Travel, Lifting, Physical Requirements: Availability to work outside typical office hours including nights and weekends as needed. The work is sedentary in nature. Walking, standing, bending and carrying of light office items is required. The work is typically performed in an adequately lighted and climate-controlled office environment. May require occasional travel.

Qualifications

Bachelor’s degree is preferred but not required. Experience with ticketing software and CRM program is preferred. Experience with Ticket Return software and HubSpot CRM is a plus but not required. Experience in ticket sales is preferred but not required. Previous customer service or retail sales experience; display a genuine desire to help people. Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented. Excellent communication, presentation and listening skills. Ability to work well with others and comfortable taking initiative. Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported. Ability to work nights and weekends when needed. Paciolan ticketing software and Salesforce CRM experience is a plus. Travel, Lifting, Physical Requirements: Availability to work outside typical office hours including nights and weekends as needed. The work is sedentary in nature. Walking, standing, bending and carrying of light office items is required. The work is typically performed in an adequately lighted and climate-controlled office environment. May require occasional travel.

Skills

Bachelor’s degree is preferred but not required. Experience with ticketing software and CRM program is preferred. Experience with Ticket Return software and HubSpot CRM is a plus but not required. Experience in ticket sales is preferred but not required. Previous customer service or retail sales experience; display a genuine desire to help people. Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented. Excellent communication, presentation and listening skills. Ability to work well with others and comfortable taking initiative. Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported. Ability to work nights and weekends when needed. Paciolan ticketing software and Salesforce CRM experience is a plus. Travel, Lifting, Physical Requirements: Availability to work outside typical office hours including nights and weekends as needed. The work is sedentary in nature. Walking, standing, bending and carrying of light office items is required. The work is typically performed in an adequately lighted and climate-controlled office environment. May require occasional travel.

Benefits

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Pay

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Schedule

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