Consultant, Professional Services

About the role

Caseware is one of Canada's original Fintech companies, leading the global audit and accounting software industry for over 30 years. With more than 500,000 users across 130 countries and available in 16 different languages, Caseware is recognized by over 36,000 accounting and audit professionals as a skill on their LinkedIn profiles.

Responsibilities

• Lead end-to-end implementations of Caseware accounting and assurance solutions, including requirements gathering, solution design, configuration, testing, training, and go-live support.
• Act as the primary solution authority for assigned client engagements, providing expert guidance on Caseware functionality, best practices, and accounting workflow optimization.
• Translate client business and regulatory requirements into scalable, compliant Caseware configurations, ensuring alignment with applicable accounting standards and firm methodologies.
• Manage client relationships, serving as a trusted advisor to customer stakeholders throughout the implementation lifecycle.
• Oversee project execution and delivery quality on non-enterprise projects, including scope control, risk identification, issue resolution, and adherence to timelines, budgets, and service standards.
• Collaborate cross-functionally with Product, Support, and Engineering teams to escalate issues, contribute to product feedback, and ensure successful client outcomes.
• Mentor and provide technical leadership to associate consultants and implementation team members, including knowledge sharing, solution reviews, and delivery oversight.
• Deliver client training and change management activities, enabling user adoption, process transformation, and long-term value realization from Caseware solutions.
• Support pre-sales and solution scoping activities by contributing to proposals, solution demonstrations, effort estimation, and implementation approach definition.
• Continuously improve implementation methodologies and assets, leveraging lessons learned, industry trends, and evolving Caseware capabilities to enhance service delivery effectiveness.

Requirements

• Experience (must meet one of the following): 4+ years of experience in external audit, assurance, or accounting within a public accounting or professional services firm.
• Experience providing consultative advice to clients, including understanding business requirements and making recommendations.
• Comfortable using and learning accounting, audit, and financial reporting technology solutions. Prior Caseware experience is an asset but not required.

Qualifications

• Experience supporting software implementations, including requirements gathering, solution configuration, testing, training, and go-live support.
• Proven ability to manage client stakeholders and act as a trusted advisor throughout client engagements.
• Experience owning delivery outcomes, including scope, quality, risk, and timelines, with minimal oversight.
• Excellent communication, facilitation, and documentation skills in a professional services environment.
• Ability to mentor and contribute to team capability development.

Skills

• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Benefits

• Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.
• We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.
• Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.
• We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.
• We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.
• Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.
• We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.

Pay

Competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.

Schedule

Eastern Time Zone hours.