Construction Technology Specialist Lvl 2

About the role

This individual will build strong customer relationships and perform follow-up activities on wholegoods, parts, and service sales; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information to enhance the customer experience.

Responsibilities

• Troubleshoot, train, and demonstrate proficiency on technology product groupings
• Identify new business opportunities for service and repair of GPS, Laser, and Machine Control products
• Perform onsite service, installations, and product support across the area of responsibility
• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager
• Document machine information and repairs completed on work orders, including parts and fluids used
• Maintain a clean work area, shop tools, machines, and equipment
• Identify and communicate solutions for customer service opportunities
• Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility
• Provide training, mentoring, and coaching to RDO Equipment Co. technicians in other stores within the Mountain Construction region
• Monitor customer satisfaction
• Profile customer’s machines, vehicles, and demographic information
• Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions
• Address customer concerns and furnish timely remedies to resolve issues satisfactorily
• Perform follow-up calls at customer locations on Wholegoods and major parts and service sales
• Provide technology updates and solutions
• Develop new sales leads
• Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products
• Follow all safety rules and regulations while performing work assignments
• Conduct self professionally in the presence of customers and community to present a professional image
• Proactively seek and participate in company-sponsored training to develop and advance knowledge and skills
• Participate in company/location-driven communication efforts, including meetings and related activities
• Maintain a positive and professional working relationship with peers, management, and support resources
• Perform all other duties as assigned by management in a professional and efficient manner

Requirements

• 3-5 years experience in an industry-related role with involvement in sales, service, training, or other related work
• Experience in GPS or machine control technology is strongly preferred but not required
• Travel expectations: 35-50%, seasonally based
• Strong computer skills
• Strong communication skills
• Excellent customer service skills
• Valid work authorization to work in the U.S. without company sponsorship

Pay

Average $80,000 to $100,000+ your first year, with top earners well into six figures. Guaranteed base salary plus commissions.

Benefits

• Comprehensive benefits package
• Company vehicle
• Training and development opportunities
• Opportunities to grow within the organization