Construction Technology Specialist Lvl 2

About the Role

This individual will build strong customer relationships and perform follow-up activities on wholegoods, parts, and service sales; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information to enhance the customer experience.

Responsibilities

• Troubleshoot, train, and demonstrate proficiency on technology product groupings.
• Identify new business opportunities for service and repair of GPS, Laser, and Machine Control products.
• Perform onsite service, installations, and product support across the area of responsibility.
• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager.
• Document machine information and repairs completed on work orders, including parts and fluids used.
• Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
• Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility.
• Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
• Provide training, mentoring, and coaching to RDO Equipment Co. technicians in other stores within the Mountain Construction region.
• Monitor customer satisfaction.
• Profile customer’s machines, vehicles, and demographic information.
• Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions.
• Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve specific issues.
• Perform follow-up calls at customer locations on Wholegoods and major parts and service sales.
• Provide technology updates and solutions.
• Develop new sales leads.
• Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures.
• Conduct self in the presence of customers and community to present a professional image.
• Proactively seek and participate in available company-sponsored training to develop and advance knowledge base and skill set.
• Participate in all company/location-driven communication efforts, including open book meetings, huddles, department meetings, and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Requirements

• 3-5 years of experience in an industry-related role with involvement in activities such as sales, service, training, or other related work.
• Experience in GPS or machine control technology is strongly preferred but not required.
• Travel expectations: 35-50%, seasonally based.
• Strong computer skills.
• Strong communication skills.
• Excellent customer service skills.
• Valid work authorization to work in the U.S. without company sponsorship.

Pay

$80,000 - $100,000 per year, with top earners well into six figures. Compensation includes a guaranteed base salary plus commissions.

Benefits

• Comprehensive benefits package.
• Company vehicle.
• Training and development opportunities.
• Opportunities to grow within the organization.