Construction Technology Specialist Lvl 2

About the role

This individual will build strong customer relationships and perform follow-up activities on wholegoods, parts and service sales; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience.

Responsibilities

• Troubleshoot, train and demonstrate proficiency on technology product groupings
• Identify new business opportunities for service and repair of GPS, Laser and Machine Control products
• Perform onsite service, installations and product support across the area of responsibility
• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager
• Document machine information and repairs completed on work order, including parts and fluids used
• Maintain a clean work area, as well as care for all shop tools, machines, and equipment
• Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility
• Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility
• Provide training, mentoring and coaching to RDO Equipment Co. technicians in other stores within the Mountain Construction region
• Monitor customer satisfaction
• Profile customer's machines, vehicles, and demographic information
• Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions
• Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s)
• Perform follow-up calls at customer locations on Wholegoods and major parts and service sales
• Provide technology updates and solutions
• Develop new sales leads
• Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook
• Conduct self in the presence of customers and community so as to present a professional image of RDO Integrated Controls
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Perform all other duties as assigned by management in a professional and efficient manner

Requirements

• 3-5 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work
• Experience in GPS or machine control technology is strongly preferred but not required
• Travel expectations: 35-50%, seasonally based
• Strong computer skills
• Strong communication skills
• Excellent customer service skills
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

Pay & Benefits

• Average $80,000 to $110,000+ your first year, with top earners well into six figures
• Guaranteed base salary plus commissions
• Comprehensive benefits package and a company vehicle
• Training and development, as well as opportunities to grow within the organization