Construction Technician

About the role

Responsible for quality installation practices during installation of Hotwire services including video, voice, and internet for commercial and residential applications such as common areas, IDFs, and MDFs.

Responsibilities

• Assist installation and other teams with customer activation of fiber-optic telecommunication in subscriber homes (e.g., pulling low-voltage wire), including single-family, condo, and apartment locations.
• Install and service full video services, including analog, digital, and HD TV.
• Install, service, and disconnect telephone and internet customers; punch down telephone lines.
• Maintain a safe work environment by following safe practices and adhering to safety policies, including practicing safe driving techniques.
• Install all types of CAT5/CAT6 drop wire and install connectors on CAT5/CAT6 drop wire.
• Troubleshoot video, telephone, and internet problems from any telecommunications demarc to customer premise equipment.
• Troubleshoot IP issues from any telecommunications demarc to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Test and tone all wires from equipment room to outlet.
• Install RF In-Building cellular systems at various sites, perform equipment and system repair, maintenance, and testing.
• Identify and acquire parts for replacement and maintenance.
• Wire, connect, test, and maintain new service or systems.
• Install conduit/pathways in the right-of-way from source to site by trenching, excavating, hand digging, etc.
• Use RF test equipment such as a PIM unit, Line Sweep Tester, or Light Meter to verify full functionality of installed components.
• Utilize construction documents to plan and complete site builds.
• Coordinate utility locates and implementation of traffic control plans.
• Troubleshoot and resolve problems in electrical circuits, RF radios, and omni-directional antennas.
• Plan new or modified installations to minimize waste of materials, provide access for future maintenance, and avoid unsightly, hazardous, and unreliable wiring, consistent with specifications, safety codes, and local electrical codes.
• Other duties as required or assigned.

Requirements

• High School Diploma or equivalent required; Associate Degree in Internet Technologies preferred.
• At least 3 years’ experience installing, testing, and troubleshooting cable, phone, and internet.
• Proven Fiber Optic Cabling experience.
• Proficiency using small hand tools and larger power tools.
• Must have an active and clean, non-restrictive, state-issued driver’s license in the state where hired.
• Must be comfortable working on a ladder and at all heights.
• Ability to work days, weekends, evenings, and holidays and participate in on-call rotation as needed.
• Work on an on-call schedule rotation.

Benefits

• Comprehensive Healthcare/Dental/Vision Plans.
• 401K Retirement Plan with Company Match.
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday).
• Paid Volunteer Time.
• Paid Parental Leave.
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire (discounted high-speed internet, video service, phone, and security service).
• Employee Referral Bonuses.
• Exclusive Entertainment Discounts/Perks.